[Resolved]  ICICI Bank — Home loan application process

Address:ICICI,Chennai
Website:loans.icicibank.com

I have received call for home loan top up from ICICI customer care name Durga. The customer care member told me that I am eligible for Rs. 130000 and asked me to paid 1356 rupees. I have clearly mentioned that I have low cibil score due to I have opened one grocery store for my husband and business is dull we have closed the shop now.I am doubted that due to the low cibil score, will be sanctioned or not. But that customer care person mention me that it is not an issue, you will surely get the loan amount. Now the credit manager Mr. Ashok Kumar from Chennai branch mentioned me that due to that overdue issue, the loan will be get rejected.

I am not getting that, from my point itself I have mentioned and accepted my situation on my cibil status.

These banking members are not in state to listen my issue.

I am working in Infosys and salary account is in ICICI bank.
I have clear records in the loan EMI payment which I have taken from 2019 till 2021.

I need that loan to be get sanctioned else I will raise complain in consumer court

One more thing I am having the call recordings which I spoke with the customer care executive.
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Sep 6, 2022
Complaint marked as Resolved 
My issue not resolved but mention as resolved. Please resolve the issue
ICICI Bank customer support has been notified about the posted complaint.
Sep 06, 2022
Updated by priyanka shanmugam
Please solve the issue else I will raise complaint in consumer court.
Verified Support
Sep 06, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0caka) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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