[Resolved]  ICICI Bank — Home Loan Complaint (LBDEL[protected])

Address:

New Delhi, Delhi, 110075

Hi Team,

I am feeling so unfortunate that I decided to take home loan from ICICI bank. May be, my decision to take home loan from ICICI bank was my biggest mistake.

Since the day, the loan was disbursed I am feeling like being cheated as the kind of post-sales service which you guys are providing is pathetic.

Though I get prompt responses from my RM Ankit Awasthi (on the issues that I have been facing), but your department which is handling the layer of processes is so careless and creating blunders one after other.

Just to explain the whole story again….
We took a home loan of 31, 30, 000/- INR (sanctioned amount) from ICICI bank for a tenure of 240 months and it was a mutual agreement that the loan amount will be disbursed as per the “construction link plan”.

When the first tranche of loan was disbursed, I opted for the EMI (of 29, 176/- INR) on the whole sanctioned amount (of 31, 30, 000/- INR ) instead of EMI on the disbursed amount (this issue was even fixed after exchanging several e-mails with your department and eventually, after escalating the whole matter to the OMBUDSMAN officer).

Now, as the bank has released second tranche of loan to the builder, I got a message today, from ICICI bank that my EMI of 67, 905/- INR is due on[protected].

Now the question is, how can the EMI amount be doubled (even more than the doubled amount) without any intimation or prior approval as the bank has just released the 20% of the loan amount?

The EMI amount will get bounce back as we don’t have that much of amount in our account as the EMI to be deducted from our bank, was supposed to be 29, 176/- INR and it should not be more than that at any point of time (as the EMI is based on sanctioned amount).

I want to make it very clear here that I should not be liable for any EMI bounce back charges from either of the banks (Payer and Payee bank).

Request you to please look into this matter as soon as possible and also provide me a written response with the reason behind all the chaos.
LOAN NUMBER:- LBDEL[protected]
Name- Rashmi Bhardwaj
Mobile:- [protected]
Note** I have already raised a complaint using your customer care portal.
Service Request number:- SR[protected]