ICICI Bank — Home Loan - Insurance Policy

This is regarding my complaint against ICICI bank and ICICI Prudential for forging my documents without my knowledge or understanding.

1. I had applied for my home loan in 2022, and just before the day of disbursement I was threatened for life to take the policy of additional 2 lakhs on phone by one of the employees of ICICI. I had raised a formal complaint against that employee which was closed by the manager due to lack of his due diligence. My complaint will be there in their records and should be checked.
2. The home loan officials forged my documents without my knowledge or consent and opted for NO as an option for transferring the loan to another bank in the future. As a woman I am shocked to know that these documents have been forged so I am unable to transfer my loan to any other bank in this lifetime.
3. I have been making part payments for my loan which gets reflected within 5 days and according to my EMI gets reduced for the following month. However, since I have raised this complaint, I have been harassed by the bank and my EMI has not reduced as confirmed on app and still the old EMI has been calculated.
4. The bank managers either do not pick up my phone or they respond saying we can’t help you?
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ICICI Bank customer support has been notified about the posted complaint.
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Dear Delhi8, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a143iz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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