ICICI Bank — Home loan interest rate too high and no response and bank is not educating.

Address:	Chennai, Tamil Nadu, 600121
Website:	icici.com

My home loan account no is lbbng[protected], i have taken this loan in the year 2005 for an amount of 6, 60, 000 for 144 installment with floating interest of 7.75 then.
As of may 2017 this loan should have been completed, but still there is an out standing of 5, 35, 000 even after 12 months. The present interest rate is 14.5%.
I approached icici to reduce the interest rate, they asked me to go to the nearest bank, i went to iyappanthangal bank in chennai, they told me to go to porur branch, then porur branch told that i have to go to adyar branch. Then i went to adayar branch and they gave me a form to sign with 8.6 % interest rate with charges. When i signed and returned to porur branch they told the form is wrong and i have to go to anna salai branch.
I do not know really if the bank is really interested to help me or they do not know any thing about banking and i should go to all the branches in india.
I gave complaint to icici as well to there ceo. No response.
After 12 years as per agreement the loan is not closed and there is still 95% of the priciple as outstanding. For a loan amount of 6, 60, 000, i have paid 10, 15, 920 as of this moment and there is outstanding of 5, 35, 000. This is very worst and i want help to deal with icici.