ICICI Bank — home loan processing fees refund

Address:

Meerut, Uttar Pradesh

I had applied for Home Loan at ICICI Meerut Branch. All formalities was done and loan was approved and I got the confirmation regarding loan approval. But the next day due to some technichal issue Loan can not be provided. Amount of 10500/- was deducted as processing fees on 15th November 2017. I spoken to the concern person and he said that this fees will be refunded within 10-15 days. Now its almost 50 days and they are still giving me daily excuses. Some like server is not working, financial closing, Concern person is on leave. But not giving me right feedback. Need someone from ICICI to give attention on this case and get this query resolved.