[Resolved]  ICICI Bank — huge ecs bounce charge deduction from my salary account

Address:

Chennai

I bring to your kind notice that there has been huge deduction of rs. 6, 500/- in a span of 2 months towards ecs bounce charges by icici bank limited.

Despite reserve bank of india announced moratorium benefits for consumer loans to mitigate the personal crisis of individuals, icici bank limited has mercilessly deduct huge ecs refund charges from my salary account due to communication gap of loan servicing banks/nbfcs on informing icici bank limited. Considering abnormal situation due to pandemic that put me in severe financial strain, i have written to icici bank limited several time @ customer. [protected]@icicibank.com requesting to refund the huge ecs refund deductions for a tune of rs. 6, 500/-. I also spoke to icici bank customer service executives @ [protected] and explained personal turmoil due to this huge deductions. Their customer service executives have given some hope and raise the request for refund. So far, i have not heard any news from icici bank limited.

As this not a normal situation, i humbly request icici bank limited to refund the ecs deduction charges at the earliest.

I am attaching the statement of ecs deductions effected in my salary account.