[Resolved] ICICI Bank — I am complaining about wrong fund transfer

narasinga rao kavali

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.icicibank.com

Dear sir,
I am narasinga rao k, i made a wrong transaction for fund transfer from abroad to india. I entered wrong last digit of the account number. When i made this wrong transaction, i contacted the local branch manager of hyderabad which is begumpet branch in hyderabad is my local branch. It was happened 2 years ago and i am still sending followup mails and still didn't get any response from them. I contacted customer care and they are asking me to come to local branch and i mentioned them that i am in abroad since 2 year eventhough they are expecting me to come to the local branch and give a paper compliant to them. After i provide the paper complaint to them then they will start sending post to the wrong person to get the approval. 2 years back when i contacted the bank they told me that they will contact the wrong person and send the money back to the actual account but still no improvement.

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Feb 22, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

ICICI Bank Customer Care's response Dear Narasinga Rao Kavali,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4q1z3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jan 20, 2018

Updated by narasinga rao kavali Dear sir, i attached the image which i got response from customer.[protected]@icicibank.com only. As well as i sent many mails to the my local branch persons email id's are : dhanya.[protected]@icicibank.com, rajender.[protected]@icicibank.com, chinthakayala.[protected]@icicibank.com, [protected]@icicibank.com and i didn't get any reply from them since 2 years. If you want i can attach the mail conversation with them. Do you still want me to send mail again to [protected]@icicibank.com ? Because i am the person who transferred the amount to wrong account and i have the proof for the transaction (i used one of the 3rd party website to transfer amount from abroad to india) but still i didn't get my money back.