[Resolved]  ICICI Bank — I am complaining for invalid deduction of money from my sbi account even the payment was failed

Details of payment
Payment to icici eazypay
Pay for
Payment done by phonepe
Sbi ACCOUNT ₹16, 500
UPI id : T2209221731389301757435
Date :22/09/2022
Sir, my issue is regarding to failure of payment. The amount was deducted from my account while making a payment for my college fee of ramanujan college Delhi university through eazypay icici gateway

In brief,
Actually the Matter is when I proceed to payment page after entering all the credentials o[censored]pi mode then the payment was transacted from phonepe and it was successful but the website shows an error message in which it is written that we regret the inconvenience and the payment was failed.
I contacted phonepe several times but they said that since the payment was successful the fault was from your end.
I want you to please refund my moneymoney that is incorrectly deducted from my account . I would be grateful if this would be resolved without any further delay . I am posting some snapshot of this incident that may help you to solve this problem.
+1 photos
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Nov 3, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eh6s) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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