ICICI Bank — ICICI bank agent shabby service

Address:	500004
Website:	www.icicibank.com/complaints/complaints.page

Whenever I call that's because I need some urgent help, but your customer service will keep my call on hold? for how long will it take to generate the info 30 minutes? 45 minutes? 1 hour? Do you expect your customers to call again & again... check my history how many times did I call & how many times my call was kept on hold.
ICICI Agents don't know the difference between savings A/c or Credit card, just transfer the call randomly to one another?
Last but not the least, my call is on hold from the agent & after keeping on hold for 1hour the agent is still trying to get the info by asking my verification answer again & again & kept my call on hold and all of a sudden after 1hour 25 minutes my call gets disconnected from the agent, why cause he wasn't able to get my answer so disconnected the line which is so frequently happening at ICICI bank which was one of my favorite bank, but not any more as a necessity.

Shabby service and pathetic customer understanding at all. I would rate 1 star out of 10 for ICICI agent service.
Take this as serious, No help at all.
Regards,
Hussain.
account holder with icici bank.