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ICICI Bank — ICICI Bank Billdesk Reason : sorry we are unable to process your transaction, my ICICI bank is debited for rs 1328

I was trying to pay electricity bill for month June and July on 02.05.23 to WBSEDCL and initiated the transaction by clicking the pay button which took me to billdesk page and paid the amount of Rs 1328. The amount has been debited from my bank account, but page showed "Sorry ! we are unable to process your transaction. We apologise for the inconvenience and request you to try again later." messsage from bill desk.

Here are the transaction details:
BIL/ONL/[protected]/West Benga/WBSEDCL_

EmailId: [protected]@gmail.com
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Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0vr70) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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