[Resolved]  ICICI Bank — icici bank credit card auto debit return fee

Address: Hyderabad, Andhra Pradesh, 500038

Hi

I have a icici credit card from past two years, i have auto debit functionality to my card

1. My bill generated on 23rd oct 2017 and the due amount is rs 24366, due date is 10th nov 2017
2. I have paid rs 10, 630 (4372 + 6258) on 02nd nov 2017
3. As on 10th nov my account balance is inr 16, 367
4. Icici charged me rs 575.04 for auto debit return fee on 10th nov 2017

My point is

A. My total due amount – my paid amount = unpaid (Which is going to be paid for auto debit)
[protected] = 13736 unpaid (Which is going to be paid for auto debit)

B. 10th nov my account balance 16367
[protected] = 2631 (After debiting my balance)

But icici charged me rs 575.04
10/11/2017 [protected]@18% 87.72 dr.
10/11/2017 auto debit return fee 487.32 dr.
10/11/2017 auto dr. Retn-insuff. Fund 0.00 cr.

By without checking the paid amount
If they charged like this, then what is the use of auto debit facility

Thank you
Axxx rxxxy
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Dec 12, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2017
ICICI Bank Customer Care's response
Dear Anilpolepally,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4kp4v) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Nov 18, 2017
Updated by anilpolepally
Hi

I got a replay from ICICI Bank, email conversation is

"Dear Mr. Reddy,

We understand your concern.

With reference to your e-mail dated November 12, 2017 regarding the late payment charges.

Auto Debit return charges are charged if the balance is not available in your savings bank account, auto-debit gets returned .Hence the applicable auto-debit return charges are levied in your credit card account.

The auto debit charges are levied @ 2% of Total Amount Due with a minimum fee of Rs. 450.00 plus GST of 18%.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

Naresh Sahu
Customer Service Officer
ICICI Bank Limited"

I maid call to ICICI Customer care, they hold my call for 30 Mins and disconnected it.
Where can I find solution for my problem ? really disappointed with type of replays

Thank you
Anil Reddy
 
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