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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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B
Bharat Anap
from Parasia, Madhya Pradesh
Nov 11, 2017
Resolved
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Address: Pune, Maharashtra, 411033
Website: Reverse the my Ammaunt

Dear sir

As i am bharat anap from pune as deposited the money to a wrong account holder he name is unknown and his icici account number is[protected] & ifsc code is icic0000508 instud of depositing [protected] (Bank of maharashtra) bharat anap. & this transaction utr no is mahb[protected] & amount transact is 46000/- rs.

Can you give me contact details of his please.

My number of contact is [protected]
Dec 12, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2017
ICICI Bank Customer Care's response
Dear Bharat Anap,

We have made a note of your concern. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
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    Prasanth elavarasan
    from Chennai, Tamil Nadu
    Nov 11, 2017
    Resolved
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    Resolved

    I have did recharge of my jio number [protected] from phonepe upi account to [protected]@icici, amount got debited from my account but my recharge was not sucessful, i tried contacting jio and phone they both are not reponding, im not able to contact icici vpa there is no call/email given. The never bothered to respond, please look into the matter and solve as soon as possible
    Dec 13, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 11, 2017
    ICICI Bank Customer Care's response
    Dear Prasanth,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4kous) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Prerana Chinnu
      from Chennai, Tamil Nadu
      Nov 11, 2017
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      Recharged jio number through phone pe app using upi. Amount debited from account but recharge for the money has not been made. I request refund from whatever [protected]@icici is because the app says transaction successful and the jio customer care says they haven't received the payment. And you people are asking me for a complaint which is of at least 350words? I want my number recharged or my refund. I don't even know if you guys would look into this or even care to reply.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Sir/Madam,

      I have done recharge in my Jio app through UPI
      of RS. 399, but recharge is not done and amount is deducted from my account and credited to VPA [protected]@icici UPI Ref no.[protected].

      Please refund my amount as soon as possible .

      Thank you
      ajit ( Mo. No. [protected] )
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        A
        Amaran MK
        from Nattam, Tamil Nadu
        Nov 11, 2017
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        Address: 600073

        I applied a credit card on 16th oct submitted all the documents as requested later on i didn't received any update on that i thought my request has not been processed. But yesterday (10th nov) received a pin for the credit card, i have a fear on someone has misusing my credit card i tried to contact customer care but i couldn't reach them i written a mail to the head no reply from them

        K gangaiamaran
        ICICI Bank customer support has been notified about the posted complaint.
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          P
          priyabratamondal
          from Agra, Uttar Pradesh
          Nov 11, 2017
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          Address: Agra, Uttar Pradesh, 282006

          Dear sir/madam
          With respect i priyabrata mondal having a salary account in icici bank motikhavdi2, jamnagar branch. My a/c[protected] was debit freezed by bank since two years ago. When i was working in simplex infractures imied jamnagar in month of jan-2016, then after i left that job and joined somewhere else, i didn’t have any transactions with same a/c number so my a/c has been freezed, that time i have some surplus amount in icici bank, soon after that i had contacted agra uttar pradesh icici bank for re-activation of my account, i had provided all kyc documents i. E., address proof, identity proof needed to remove freeze from my icici account, to agra uttar pradesh but even after a period of 6 weeks no more progress has been observed, i had called more than 20 times to customer care icici bank agra sanjay palace icici branch but all the time they were not responding to me. I have been trying from last two month to get back my money from my icici account no.[protected], so please i want unfreeze my salary account.
          Thanks
          Regards
          Priyabrata
          ICICI Bank customer support has been notified about the posted complaint.
          Nov 11, 2017
          Updated by priyabratamondal
          please nfreeze my account
          Dear Sir,
          I am the account holder of this bank, as detailed below
          Name: Isha Nishant Age
          Acc. No.: B[protected]
          Branch: Shriram tower, Nagpur

          On the transfer of funds, I am receiving a message, "account blocked/frozen".
          I would like to know the reason behind.
          On calling to customer care, I am told to go to the nearby branch. Whereas, I am not in India and hence I have updated my international number for my account.
          I could not find the branch contact number to get answered for my issue.
          I would like to know, why is it blocked and what can be done further.
          Isha
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            S
            saradha sankari
            from Chennai, Tamil Nadu
            Nov 11, 2017
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            Address: Coimbatore, Tamil Nadu, 641006

            Dear sir / madam,

            This is in regards to online fund transfer from my savings a/c no.[protected] mistakenly transferd into kvb a/c. [protected].

            Request you to please revers the transaction to my icici savings a/c no.[protected]

            Transaction is : [protected]
            Dated: 11/01/2017

            Name: saradha sankari
            Savings a/c no.:[protected]
            Branch: coimbatore ram nagar branch
            Contact no : [protected]
            ICICI Bank customer support has been notified about the posted complaint.
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              S
              Sansannn
              from Jayamkondacholapuram, Tamil Nadu
              Nov 11, 2017
              Resolved
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              Resolved

              Address: 600053

              Today morning on 11/11/17 i used indusind bank for transaction at 4:05 am, the money 4000rs got deducted from my account but i didn't receive any money, again to recheck i used the atm to take 100rs but that amount is also deducted and i didn't get any money, totally i got 4100rs deducted but i didn't get the money, mine is icici debit card, debit card no is[protected]
              Dec 12, 2017
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 11, 2017
              ICICI Bank Customer Care's response
              Dear Customer, (Sansannn)

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4knxy) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                adgm
                from Bhubaneshwar, Odisha
                Nov 11, 2017
                Resolved
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                Resolved

                Address: Kolkata, West Bengal

                Dear sir,
                I am Ajit Kumar Maity. I have invested on two icici money multiplier bonds on 03.03.1999.
                Bondholder number: 5081-449; certificate no - 25439
                Distinctive no:[protected]
                Face value of rs. 4000/-
                I did not yet receive any instruction regarding redemption of this bond. I don't find any place to surrender my bonds and get back my money.
                I therefore request you to help me in this regard so that I can get back my money at the earliest.
                Please send all the details at my present address: Flat no 2F, Balaji Saffron, 45 Sarsuna Main Road, Kolkata 700061,
                email: [protected]@gmail.com, [protected]@yahoo.co.in
                Dec 12, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 11, 2017
                ICICI Bank Customer Care's response
                Dear Customer, (adgm)

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Silpa02
                  from Patan, Chhattisgarh
                  Nov 10, 2017
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                  Address: Chennai, Tamil Nadu, 600089
                  Website: One Assist

                  My account has been debited by rs.1899 on 03.11.2017 stating narration as 'new policy' and then i received an email from one assist for creation of policy. I have never opted to such policy neither i have been informed about the same. Even without my knowledge the policy has been created. How could you debit without my consent? I also tried to call their customer care but no one responded. Without my consent how such debits can be allowed to my account. I need my money refunded asap or else i will be bound to take legal course against the bank.
                  Look into the matter and solve it on urgent basis. This is not the type of service expected from icici bank. It is very unprofessional activity on behalf of bank. I need the refund asap.
                  With regards
                  Silpa barik
                  Account holder
                  Icici bank dlf it sez branch
                  Date of incident: 03.11.2017
                  ICICI Bank customer support has been notified about the posted complaint.
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                    F
                    Faseeh Ali
                    from Mumbai, Maharashtra
                    Nov 10, 2017
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                    Address: Bangalore, Karnataka

                    Personal loan from: icici bank
                    Ecs to be debited from: hdfc bank saving account (Salary account)
                    Loan amount: 700, 000.00
                    Tenure (Months): 36
                    Installment: 23, 005.00
                    Start date: 05-nov-2017
                    Repayment mode: ecs
                    Lan number: lpbng[protected]
                    Location: bangalore

                    I am contacting you regarding the ecs for my pl from icici bank. The first installment was due on 05-nov-2017. Upon checking with the icici bank i have been informed to pay by cash since auto debit is not happening. I cannot take the trouble to paying the emi by cash for next 36 months. I need to have some solution to it as i am not responsible for any error which may have occurred during processing by icici bank.in my hdfc account i have sufficient fund for auto debit.

                    During processing of pl, i was not asked for cancelled check & the amount was disburse in my account. I am really surprised to have pathetic experience with customer care executive due to their incompetency & lack of experience in customer handling.

                    Hence, i should not be penalized for the icici bank slipup by overcharge or having my cibil score at stake.

                    I will be looking forward for some solution in this regard asap.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      Sridharan Maharajan
                      from Bengaluru, Karnataka
                      Nov 10, 2017
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                      Address: Ernakulam, Kerala

                      Dear sir,
                      Iam m. Sridharan, and my account number is[protected]. I had applied for a pesonal loan and submitted all the documents. My salary is rs.20000/month and every month my account credit with an amount of minimum 16000/-. But, this month only my account credited with 13000/- due to the total loan amount repaid to my office. But an amount of rs.45000/- credited to my account in this month. For that reason, they disqualified my loan application. How could you disqualify my loan application as my account credited with an amount of 45000/- in addition to my salary. I had submitted all the documents and it should be returned to me unless you give me the loan. The ernakulam vyttila branch manager is not willing to return my document. This kind of customer relation will effect my account in your bank. Iam going to cancel my account, credit cards, etc.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        I
                        Irshadmk
                        from Pune, Maharashtra
                        Nov 10, 2017
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                        Address: 560002

                        Hi team,

                        Unfortunately, i have missed to pay my credit card bill for last month on time due to some financial problem, apology for that and required some assistance to remove the additional charge applied in my bill for last 2 months.

                        I have managed to use my bill within the credit limit, but because of additional charge its moved above credit limit and caused to over limit fee.

                        The total amount was applied in the bill is around rs:5000+, please remove the amount from my bill the over limit, interest, late payment fee, tax…. Etc and so that i can complete the payment asap and will help to avoid the late fee again. Also request you to increase the credit limit to avoid such kind of over limit fee.

                        Nmae: muhammed irshad mk

                        Account: [protected]

                        Regards,

                        Muhammed irshad
                        ICICI Bank customer support has been notified about the posted complaint.
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                          M
                          Mozasauras
                          from Mumbai, Maharashtra
                          Nov 10, 2017
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 421306

                          Bad and illiterate employees, made me wait for 2 long hours for the work of not more than 3 minutes. The person at may i help you counter is the most unhelpful person he made me run 4 counters. When i tried to reach the manager he just showed me his hand and have a ugly look as if he does not bother about the customers. When i got frustrated i raised my voice a bit which worked for me and my work was done.
                          Dec 11, 2017
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 10, 2017
                          ICICI Bank Customer Care's response
                          Dear Mozasauras,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4km9e) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            kannan_radhakrishnan
                            from Chennai, Tamil Nadu
                            Nov 10, 2017
                            Resolved
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                            Resolved

                            Address: 600106
                            Website: ICICI bank - grievence page

                            Dear sir / ma'am,
                            Last month (Oct-27) i made online fund transfer from my icici bank to citi bank for rs-46000.00 and the amount is deducted from my icici bank immeditely nor credited to my citi bank account.
                            Up on discussing with icici bank team, they say this is successful transaction but citi bank team say they havent received fund.

                            Complaint number : 28964339

                            I called icici executives, on 30-sep, they asked me wait for a day. And on 31-sep they asked me to email to mail id : customer. [protected]@icicibank.com and [protected]@icicibank.com

                            I sent email on 01-nov, i got reply email stating its successful transaction. But amount status not aware.
                            So again i escalated to grivence cell.. On 02-nov they called me on 04-nov and said wil reply by 06-nov.
                            Mean while i met icici bank person (Koyambedu - chennai branch) they said there is some mistake with internal icici server and amount status not reflected in system and reply by 07-nov.
                            -
                            -
                            Up on repeated follow up to "[protected]@icicibank.com" there is continuation reply like they were checking will reply by 2 days, they again 2 days and now at last they were asking for time until nov-16.. Still i havent received any reply.

                            Can you pls help me in getting my money back.
                            Note - i transfered money for my bill payment.. But because of this it forced me to close investment for fund payment.. So expecting your support.
                            Dec 11, 2017
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 10, 2017
                            ICICI Bank Customer Care's response
                            Dear Kannan_Radhakrishnan,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4klo9) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Nov 13, 2017
                            Updated by kannan_radhakrishnan
                            Dear all,

                            Can you pls help me in getting the fund back.

                            If you notice, even teh reply received from the ICICI bank is also not correct.. the mail id provided by them is not correct (i.e ) [protected]@icicibank.com is not the correct mail id..

                            This shows the working of ICICI bank executives

                            Nov 16, 2017
                            Updated by kannan_radhakrishnan
                            I have contacted CITI bank to fix this issue on 09-Nov and they contacted me and solved..

                            but the point is until now there is no reply from ICICI bank.. this shows the ICICI bank customer support effectiveness..

                            I have planned to close my ICICI account this week as ICICI bank customer support is very bad and still i havent received any reply for 25days and the Customer support executive ask me to file Law suit if they were not answering by 1 -month...

                            but on the other hand the CITI investigated the issue in 2 days and noticed the original problem is with the UTI in fund transfer (again mistake in ICICI) but they moved in and solved the issue in 2 days.

                            Thanks CITI, and worst / poor service by ICICI bank.. i am going to recommend my close friends / relative to close ICICI account if they have any.. because of poor performance with custmer support.

                            Thanks
                            R.Kannan
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                              S
                              suman gfk
                              from Hyderabad, Telangana
                              Nov 9, 2017
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh, 500088

                              My icici saving account has been debited rs. 11.80 on 26-oct-2017 for surcharge mcc 5541 dated[protected] and more on 04/11/17. What kind of surcharge is this?

                              I used my debit card for purchasing fuel on petrol pump on[protected]. Our government is promoting cashless transaction and this bank named icici bank is charging for going cashless at petrol pump. Icici bank is discouraging customers to use debit card and going cashless at petrol pump.
                              Dec 11, 2017
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 10, 2017
                              ICICI Bank Customer Care's response
                              Dear Suman,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4kkp2) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                SHIVA PRAJAPAT
                                from Musafirkhana, Uttar Pradesh
                                Nov 9, 2017
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                                Address: Jaipur, Rajasthan, 302020

                                Dear reepon sahoo,

                                Why bank are unable to reverse charges levied. You means customer will paid any bank charges as blind!!!
                                I am not a crazy man that paid any wrongly bank charges levied form my earning blood sweat.

                                Please find as below my last six month statement & payment details & clear all things very clearly.

                                Last six month statement payment details
                                S. No. Statement date total amt due minimum amt due payment amt amt due date payment date remarks
                                1 24-jun-17 12376.59 620.00 12400.00 11-jul-17 10-jul-17
                                2 24-jul-17 8110.06 410.00 7000.00 10-aug-17 10-aug-17
                                3 24-aug-17 8390.17 420.00 8300.00 10-sep-17 10-sep-17
                                4 23-sep-17 8830.98 450.00 8000.00 11-oct-17 10-oct-17 i have made this due payment on timely as on 10.10.2017 as you have also show in your next month statement than why you charged interest charges, please explain me??

                                5 24-oct-17 22786.62 1140.00 interest matter pending 10-nov-17 in this statement you have charged interest charges rs. 1148.85 & igst - rs. 206.79 without any payment delay.

                                I requested to you kindly reverse the charges levied asap and confirm me.

                                If you not give me satisfactory answer, i will go to consumer court.

                                Thanks & regards,

                                S. R. Prajapat
                                Cell-[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  S
                                  Sapru Bushan
                                  from Pune, Maharashtra
                                  Nov 9, 2017
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                                  Address: 462031

                                  I made a transaction of rs 3048 on 8 nov 2017 at 16.54 hrs at unit run canteen 3 e m e centre which failed. Relavent print out from the pos machine is held by me. This transcation of rs 3048 has been debited to my account.
                                  Again i made a transcation of rs 3048 which was successful and debited to my account.

                                  Kindly arrange to check and credit the incorrect debit made

                                  B l sapru

                                  Card no [protected]
                                  Cell [protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    A
                                    Amul333
                                    from Bengaluru, Karnataka
                                    Nov 9, 2017
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                                    [protected] got call regarding packback points.

                                    Got robbed of 8k.

                                    [protected] still picking calls saying she is an employee of hdfc credit card on call back.
                                    She confirmed my registered emailid before carrying out the transaction.

                                    God save dumb citizen like me in future.

                                    Icici couldn't help with reversal of transaction.

                                    Plz include an option with reversal of transaction for common people sake.

                                    When i called for reversal of transaction they denied. Make some improvement in ur process. To save dumb men like me.

                                    Stop sharing personal info to other parties.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      A
                                      Arif Beg
                                      from Alot, Madhya Pradesh
                                      Nov 9, 2017
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                                      Address: 02585
                                      Website: No

                                      My saving a/c. Is[protected] at faizpur branch not working this with link my k. C. C a/c. No.[protected]. So plz solve my problems

                                      My saving a/c. Is[protected] at faizpur branch not working this with link my k. C. C a/c. No.[protected]. So plz solve my problems ok...

                                      Ok..

                                      Ok..
                                      Ok. My saving a/c. Is[protected] at faizpur branch not working this with link my k. C. C a/c. No.[protected]. So plz solve my problems my saving a/c. Is[protected] at faizpur branch not working this with link my k. C. C a/c. No.[protected]. So plz solve my problems
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Nov 09, 2017
                                      Updated by Arif Beg
                                      My saving a/c. Is[protected] at faizpur branch not working this with link my k.c.c a/c. No.[protected]. So plz solve my problems
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                                        pavan Mangal
                                        from Coimbatore, Tamil Nadu
                                        Nov 9, 2017
                                        Resolved
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                                        Resolved

                                        I'm account holder of icici bank from last 4 years
                                        In my account money is deduct, 588.82 rupee on 27/10/17 by dcardfee
                                        Bank was not informed for this charge when i open account in icici branch and never informed by any phone call or any email
                                        Then why do you deduct this charge
                                        This charge is very high
                                        I have returned my money back
                                        Account no.[protected]
                                        Dec 10, 2017
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 09, 2017
                                        ICICI Bank Customer Care's response
                                        Dear Pavan Mangal,

                                        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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