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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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M
mohammed zaheda
from Hyderabad, Telangana
Dec 19, 2017
Resolved
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Respected sir/madam
I am mohammed zaheda, emp id:20502 i used to work in data wind innovations pvt. Ltd in shamshabad,
From 22/09/16 to 05/07/17, present that company was closed on 05/07/17, when the company was started kishore sir from finical district icici branch
Came to company and offered icici bank account. With ac no:[protected]
One month salary was also credit in that account but i still did not have access to that account.
When asked to kishore sir he said he cannot open account due to age issue.
But my amount was not refunded as dd/check. But upto present date i didnot recived check or dd,
When asked to kishore sir he always says some reason and postpones this is happening from last year,
Now recently we came to bank on 30/11/17, he said he will check and will give dd on 4/12/17 but when we contacted him on 4/12/17 he says money was refunded already and now cannot do any thing,
But we did not recived money/check/dd,
Today on 19/12/17 we contacted to branch fincial dristic deputy manager vijay talk very badly and disrespected us. He jus gave a transction id"s11104793/121" and he said to leave us. What can we do with this please help us to get our money that credited to your bank.
We are expectiong good responce atleast form top of bank managers..
Thank you
Jan 31, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 24, 2017
ICICI Bank Customer Care's response
Dear Mohammed Zaheda,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Z
    Zilarta
    from Chennai, Tamil Nadu
    Dec 19, 2017
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400054

    We bought three icici "money multiplier bond-0898-mmb - two" in 1998 whose face value was 4k. It's redemption date is[protected] given on certificate now what is status and i want to know the present vaule of these. As i heard that these are redeemed so please up date
    Bond details:

    Name of the bondholder : ashok kumar jain/manju jain
    No. Of bonds : three
    Bondholder no. 4067-807
    Distinctive no. :[protected]
    Certificate no : 30914
    Date of issue:[protected]

    My address for communication is as follows:
    Ashok kumar jain
    101 lodha one residency, gulmohar cross road no. 4
    Jvpd, mumbai 400 049
    Cell no. [protected]/[protected]
    Email:ashokjain. [protected]@gmail.com/[protected]@microlabs.in
    Jan 24, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 24, 2017
    ICICI Bank Customer Care's response
    Dear Ashok Kumar Jain,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Ajeesh Jayanandhan
      from Irinjalakuda, Kerala
      Dec 19, 2017
      Resolved
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      Resolved

      Address: New Delhi, Delhi, 110038

      Respected icici team,

      Are you makeing your customers fool, on december 7, 2017. I complained to cancel my one assist memberahio n policy. And i got a response on deember 09, 2017. That my policy isbeen cancelled.

      Today i can see thepolicy is reneued and money has been detected... What the # you mean by cancellation.. And i have all valid proof to file a case against icici bank and one assist. This is not done.

      You people are fooling customers by showing up cancelled email n deducting it witgout my concern... I need my entire money to be refunded... Or else will see you all in court

      Sr[protected]:
      Feb 6, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dec 19, 2017
      Updated by Ajeesh Jayanandhan
      Hi team,

      Just now i observed, previous complaint i had shown the policy number which was registered under my name sr[protected], which was shown cancelled on december 09. Now the same one assist how it got reneuwed in new sr[protected], which i dont even know and deducted my 1399rs from my account without my notice.

      Icici bank is doing my identity theft and doing fraud actions. Ban this bloody one assist. Useless # it is.

      I dont need any agent to call me upo and convince me to continue this #. Cancel and refund my entire money the next working day and thats it hope my concern is very clear to everyone.
      Verified Support
      Dec 24, 2017
      ICICI Bank Customer Care's response
      Dear Ajeesh Jayanandhan,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        8
        8460331418
        from Surat, Gujarat
        Dec 19, 2017
        Resolved
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        Address: Vadodara, Gujarat

        Dear sir,
        A complaint was registered in your bank with service number[protected] regarding reversal of rs 6500 from a wrong beneficiary account.
        As per the employee of your bank, the money is marked lean and he asked me to ask my bank for further reversal process. But no response os being given to my bank from icici for the same. I have attached the documents for ref.
        Feb 9, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 24, 2017
        ICICI Bank Customer Care's response
        Dear Sir ([protected]),

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        I got a call from [protected] where in the person says that he is from ICICI and ws asking for details of my card alongwith cvv and everything and says that we are asking for reversng the money..
        Kindly see to it.
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          A
          Aaditya Meena
          from Udaipur, Rajasthan
          Dec 19, 2017
          Resolved
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          Resolved

          Pay for exam fees b. A. Part 1 programme. (Kota university)

          Fees payment done by sbi debit card. (1515/- rs.)

          Eazypay transaction id :-

          Txn#[protected]

          Form ref. Number[protected]
          Date -
          1st transaction is at - thu, nov 30, 2017 at 3:21 pm

          But fees not updated on kota university website.

          Balance is deducted from account.
          Now i pay again with same bank. Payment is done two times.

          Name - narsee ram meena
          E-mail - [protected]@gmail.com
          Phone - [[protected]]
          Jan 30, 2018
          Complaint marked as Resolved 
          This information is still pending.and they are not giving any solution of that problam.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 24, 2017
          ICICI Bank Customer Care's response
          Dear Narsee Ram Meena,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Dec 25, 2017
          Updated by Aaditya Meena
          Sir,
          Please tell me that when they reply to me because i already sent them more then 4 mails but they are not replying.
          Jan 28, 2018
          Updated by Aaditya Meena
          Who marked this complain as resolved and this is still pending and it is not resolved still.
          Sir,
          Please tell me that when they reply to me because i already sent them more then 4 mails but they are not replying...
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            S
            Sherin Abhilash
            Dec 19, 2017
            Resolved
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            Resolved

            Address: 110091

            I am holding a salary account with icici bank, greater kailash-1, delhi with the name "sherin jacob". After marriage my surname is changed to "sherin abhilash". I want to get the aadhaar number linked with my salary account but unable to proceed with the same as my name is not updated in the bank details. I stay in mayur vihar 1, so i contacted the bank officials of mayur vihar phase 1, delhi but they asked me to submit a notary signed by a government officer which declares my name change.
            My question is when i have my passport, aadhaar, pan updated with my name "sherin abhilash" then why do the bank officials need the notary again? Aren't these documents enough? I have also provided the newspaper ad cut out which declares my name change.
            I do not think that all these government documents are useless for the name change to be done.
            The bank officials have troubled me a lot regarding this issue.in federal bank for name change they only require aadhaar and pan card details. They are also following the rbi guidelines. Then why icici has different guidelines to trouble the customers.
            Feb 5, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dec 19, 2017
            Updated by Sherin Abhilash
            Customer id is[protected]
            Verified Support
            Jan 02, 2018
            ICICI Bank Customer Care's response
            Dear Sherin Abhilash,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4otax) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              amarp_1310
              from Mumbai, Maharashtra
              Dec 18, 2017
              Resolved
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              Resolved

              Address: Mumbai City, Maharashtra, 400051

              I had applied for the loan in icici on my mhada property in oct 2016. They debited my processing fees of rs 15600/- in the same month without completing loan formalities. My application number was [protected]. Legally processing fees will be only charged after sanction letter. Dsa told me that it was happend by mistake of one of the bank staff but i can wait for sanction letter to come. But at the end they came with rejection in loan saying they will not fund mhada property. Dsa who approached me given mr. Navin kumar shende number ([protected]) to follow-up. I started following up with him since nov 2016 and till last month (Oct 2017) ie 1 year this guy was wasting time on e-mail saying approval is in progress.
              When i launch complaint online from website - https://www.icicibank.com/complaints/complaints.page
              Complaint reference number is - 000a9acyec83xtuh
              Response was like this -
              1st escalations - auto response,
              2nd escalations to mr. Subhendu tripathy, head - phone banking. Where they taken 21 days to revert that it was old case and now this refund will not happen.
              3rd escalations to mr. Vinayak m more, principal nodal officer and new request generated as - sr[protected] they asked me to visit vashi and resumbite the application form. Inspite its mistake from bank why they can just send a office boy to my office and get the form filled. Why this is so much torture even after escalating to 3rd level. (3rd escalation was pending since more than a month.)
              4th escalation done now on 18th december 2017, hopefully some help i can get as a final esclation from icici. Now pending at mr. Saurabh singh.
              =
              Feb 3, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 02, 2018
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Revi L B
                from Vadodara, Gujarat
                Dec 18, 2017
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                Address: Mumbai City, Maharashtra

                I have ordered two watches from killer jeans — icici bank offer killer time wear on 9th nov 2018 but till date i didn't receive any products from them it's been more than 35 days now.

                Below are order ids: 221168 & 221169

                I have sent an follow up email also but no use i tried calling their customer care no
                [protected]. But it's alwasys busy
                Please help me to resolve it.
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                  S
                  Shilpa Purohit
                  from Ahmedabad, Gujarat
                  Dec 18, 2017
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                  Address: Surat, Gujarat, 395010

                  Dear sir or madam
                  My account no. Is [protected] in icici bank... Icici bank scheme if any saving account process 1 lac transation your account is zero balance convert and not any bank charges... But my account bank deduct 194.01 ruppes for miniam balance bank charges... So pls i have request to pls reverse my all bank cahrges... And pls support ledies account for zero balance... Because she cant mentaion his bank account balance as per 10 thousand...
                  ICICI Bank customer support has been notified about the posted complaint.
                  The transaction is successful from phone pe but the recharge was not done please solve it fast I am very worried
                  Recharge of 399
                  Phone no [protected]
                  I request you to please unblock my credit card. I blocked it 5 months back and want o unblock now, I request you to please help me with that as soon as possible
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                    M
                    Maranata Bhavana
                    from Vijayawada, Andhra Pradesh
                    Dec 18, 2017
                    Resolved
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                    Resolved

                    Address: Hyderabad, Andhra Pradesh

                    I worked for icici bank as jo for two years.
                    I dont know about my pf account no my emp id 261863. Kindly suggest me to get it back.i submitted all forms for claiming at the time of notice period. Till now i have no idea about my pf no...after this i want my pf account number for get it back.
                    My job detailes are

                    Icicibank
                    Attapur branch
                    Hyderabad.
                    Junior officer
                    Sales
                    Emp name. Maranata rao bhavana
                    Emp no. 261863
                    Contact no. [protected]
                    Feb 1, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 23, 2017
                    ICICI Bank Customer Care's response
                    Dear Maranata Rao Bhavana,

                    We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Samy44444
                      from Kolkata, West Bengal
                      Dec 16, 2017
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                      Address: Kolkata, West Bengal, 700074

                      Dear icici bank
                      I have 4 icici bank account including one current account all r classic.. But i don want to continue all this account due to non believe of me..
                      I have a credit card o[censored]r bank 10 years back.. As ur collection department mis gide me..& do sattelment by me.. But after every time i apply card.. U decline.. U never seen my account balance & maintain.. Hdfc bank believe me give card & car loan again but not ur bank... But now i want to continue this card what ever any due amount i will paid by cash or cheque.. My card number is [protected]..
                      [protected].
                      Do activate emidiatly or i move all account to icici & my wife car loan also...
                      I attech of card photo.. Pls arrange to do activate it.. I pay all dues ur amount!!! Do fast
                      Samrat chandra (Mobile [protected])
                      ICICI Bank customer support has been notified about the posted complaint.
                      I have not received my ordered gift card and no customer care is entertaining my request. Another worst experience with icici as usual
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                        M
                        mihir22
                        from Mumbai, Maharashtra
                        Dec 16, 2017
                        Resolved
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                        Address: 400064

                        My grandfather purchased icici ashirwad deep discount bond on 15/07/1996 bondholder number 1138102 and certificate number 167875... I came to knoww aboutt this recently as i found this before some months... So i wamt to knoww about its status... Iwant to opt for redemption.. Bt no communication from the bank is made.. Plz reply as soon as possible on shah. [protected]@yahoo.in
                        Jan 16, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 16, 2017
                        ICICI Bank Customer Care's response
                        Dear Mihir22,

                        We have made a note of your concern. Our official will get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          V
                          vraghava
                          from Mumbai, Maharashtra
                          Dec 15, 2017
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                          Address: Mumbai City, Maharashtra, 400076

                          I approached the above mentioned branch of icici for submitting the application for cancellation of my demat account. I am not satisfied with the service at all. Staff did not attend me for an hour even it was not crowdy. I have seen other customers waiting for the service for much time. Many of the staff were busy in attending the personal calls, chatting in whatsapp and all. But no one was caring about the customers waiting for hours. I have seen a senior citizen waiting at the same counter before me for more than 45 min. Later i check the google reviews and i found that its everyday business for them. Please look in to the matter and make them realise that customer satisfaction is important for any organisation.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Hello sir
                          I have done the recharge of 399 rupees from my jio app with the help of bhim up and money gets deducted from my jio account for the same.but recharge for jio no is not getting reflected.so kindly please proceed my recharge amount or give me refund my jio no is [protected].
                          Tranjection id is[protected]
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                            R
                            RamkumarKS
                            from Mumbai, Maharashtra
                            Dec 15, 2017
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                            Hello gentleman,

                            I've ordered gift card through icici bank. Gift card shipping in bludart courier with reference of waybill no : [protected]. But, it's not reached to me and showing the tracking as undelivered shipment held at location. But, receiver located in the same address.

                            Also, i went to counter for the collection of gift card, but, they denied to hand over. Please provide the solution to pickup. It's urgent.

                            Thanks
                            Ramkumar
                            +91 - [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            [protected] I make a payment for mobile recharge and make the payment by upi I complete the process of the payment and amount is dedicated from my account but not recharge my mobile no. [protected]
                            Please refund my amount.
                            My credit card has been blocked.i have been calling customer care from 2 days on.I want this problem to be resolved soon.
                            Credit card no.[protected]
                            I opened a current account a few days back, to collect the ATM they called me to visit the branch. Now I am waiting for the checkbook and other things but havn't received any.
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                              P
                              P rash
                              from Ranaghat, West Bengal
                              Dec 14, 2017
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                              Amount rs.690 on 11/12/2017 & rs.698 on 14/12/2017 were deducted from my boi a/c no.[protected] ifsc bkid0005427 via pos icici prepaid.
                              Even though i have made no purchase of your merchandise or the policies, the amount was debited from my a/c.
                              And when i made enquiry at my branch the
                              Above was the reason.
                              Please look into the matter and resolve my problem at the earliest.
                              Thanks
                              ICICI Bank customer support has been notified about the posted complaint.
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                                A
                                Abhipsa Priyadarshini
                                from Bengaluru, Karnataka
                                Dec 14, 2017
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                                Address: 560037

                                I applied for a coral master credit card but got platinum visa credit card. Please take immediate actions and i dont want this card. They have even mentioned incorrect address. While i am based out of bangalore, they have added gachibowli in the address which is part of hyderabad.
                                Not qualified enough for the job.
                                Called multiple times to submit document and confirmed that they are sending coral card still sent the wrong card. Now customer care is saying theyw ere in hurry so sent by mistake. They cant afford such mistakes
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  S
                                  Shahanwaz7869
                                  from Kharagpur, West Bengal
                                  Dec 14, 2017
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                                  I have recharge my Jio no. Through upi to [protected]@icici, my account is debited with rs409 but recharge is not done yet ..so I request you to kindly refund my money or recharge my no. [protected]. If not done I am going to file compliant against you in cunsumer court I have all necessary proof so please respond to my query as early as possible
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                                    S
                                    Sanjay M S
                                    from Bengaluru, Karnataka
                                    Dec 14, 2017
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                                    Address: Bangalore Urban, Karnataka
                                    Website: Wrong transaction in net banking transfer from Karnataka bank to ICICI Bank

                                    Dear sir i am sanjay m s
                                    I have did wrong transfer for icici bank account number of[protected]
                                    Ifsc code-icic0001009
                                    Of amount 1300rs from my karnataka bank net banking my karnataka bank account number of[protected]
                                    Of ifsc code of-karb000906
                                    And transaction no.[protected].
                                    Please return my money to my karnataka bank account number please it's my request...
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dec 14, 2017
                                    Updated by Sanjay M S
                                    Wrong transaction from Karnataka bank of account number [protected]
                                    To an account of ICICI bank[protected] of imps transaction no.[protected]
                                    Of amount of 1300rs at 13/12/2017
                                    At 10.52 am
                                    Hi, today on dec 8, 2017 at 20:52:01, i went to IDBI ATM in kalewadi, pune. I entered rs 3500 but only rs 700 came out. But rs 3500 got debited from my account.

                                    Please refund my remaining amount as early as possible
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                                      S
                                      Shilpa Gangaraju
                                      from Bengaluru, Karnataka
                                      Dec 14, 2017
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                                      Hi tema,

                                      I was doing nps contribution using bille desk connected to icici net bank.

                                      Amount debited for rs 7000.71 \- transaction has been failed.
                                      If i call the customer care. They are telling transaction is successful from our side.

                                      Account number[protected]
                                      Transaction date:11 dec
                                      Traanction reference :
                                      Bil/[protected]//xbcmfnps_lici[protected]

                                      Please reslove the issue.

                                      Thanks,
                                      Shilpa
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Pvnkchaitanya Mani
                                        from Adoni, Andhra Pradesh
                                        Dec 14, 2017
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                                        Address: 523247
                                        Website: www.consumercomplaints.in/new_complaint

                                        Hi sir i have using first time purchage 20000 card next month pay in bill 20000 but payment recive after my credit card balance is 17000. 3000 not receiving i asking customer cal but not information after without permission block my credit card please ctive my card and i using balane 17000 i will pay and convert emi 17000 my card will be active shortly
                                        ICICI Bank customer support has been notified about the posted complaint.
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