[Resolved] ICICI Bank — ICICI bank credit card data not secured | |||
Dear Sir/Madam, I am using ICICI bank credit card since 2007 (Approx.). Last year I have made one transaction in Feb-2013 against company ABC (Name changed). One call was received in Aug-13 related to this company / transaction, said that this ABC company was fraud and we had decided to give refund on that behalf. For this refund, you have to just varify. That person have all data related to my card and said he is from ICICI bank, Nariman branch Mumbai. My transaction was done and I lost Rs.7999/-. That person name is Rohit Sharma (Mobile [protected]). Now recently Mr. Ashok Mittal ([protected]) has called up before 10~15 days. saying the same. Due to some technical reason your refund was not done last year. so, please confirm your card detail. The same incident, but now I have not give importance to him. He said I will refund your money by check just confirm detail. I have not confirmed. Just now (dated 15-11-14, time15:16) Mr. Gaurav Verma ([protected]) called from ICICI Nariman Branch, saying I will refund your money. But I have not confirmed. My question is without sharing my card detail to anyone why this details have that persons. They all have my name, card number, address, my birth date even my transaction details also. HOW IS IT AND WHY????? I want the result against this type of all fraudals... Thanks a lot. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Thanks for your reply. I have never share my details with anyone though the persons are knowing my all details.
Just today's incident I want to share with you.
Date:20-Nov-2014, Time 13:43. call from ICICI nariman branch (As said).
Calling by Ms. Sangita, she said her employee number also (emp. no. - ICICI002354), mobile number is [protected].
Subject : She said ICICIbank has upgrade your credit card, for delivery of the same just confirm your existing card details. Even she has sent one OTP password sms to my mobile number and sender from VM-ICICIB. I have not share my CVV number and said I am not interested to upgrade my card, in spite of that she is continuously asking why you don't want?????
After a long discussion and strict talk she has put off her phone.
After this incident, I have raise complaint on ICICI customer care and number is SR[protected]Call executive is Ms. Bhargevi).
I just want to know how the fraud is knowing all my personal details and saying to upgrade your card.
Earlier from Delhi also, same calls from[protected]dated 17.11.2014) saying that your card is upgraded and will courier by next 10 days.
Today I have checked with ICICI customer care, executive said there is no any upgradation...!!!
Awaiting your reply...This case is a very serious...From last 20 days, this type of 4th call saying for card upgradation.
Just today's incident I want to share with you.
Date:20-Nov-2014, Time 13:43. call from ICICI nariman branch (As said).
Calling by Ms. Sangita, she said her employee number also (emp. no. - ICICI002354), mobile number is [protected].
Subject : She said ICICIbank has upgrade your credit card, for delivery of the same just confirm your existing card details. Even she has sent one OTP password sms to my mobile number and sender from VM-ICICIB. I have not share my CVV number and said I am not interested to upgrade my card, in spite of that she is continuously asking why you don't want?????
After a long discussion and strict talk she has put off her phone.
After this incident, I have raise complaint on ICICI customer care and number is SR[protected]Call executive is Ms. Bhargevi).
I just want to know how the fraud is knowing all my personal details and saying to upgrade your card.
Earlier from Delhi also, same calls from[protected]dated 17.11.2014) saying that your card is upgraded and will courier by next 10 days.
Today I have checked with ICICI customer care, executive said there is no any upgradation...!!!
Awaiting your reply...This case is a very serious...From last 20 days, this type of 4th call saying for card upgradation.
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details incase you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.
Regards,
ICICI Bank Customer Service Team