My name is Nilesh, and I am writing to urgently address a transaction dispute concerning my ICICI Coral Credit Card ending with 8014, specifically related to the current statement for January 2024.
I have identified a significant discrepancy in my statement, specifically related to a transaction that took place on March 28, 2023, with the following details in the current January 2024 statement:
Transaction Date:[protected]
Reference Number: [protected]
Transaction Details: RUDRA MOTORS, SANASWADI, IN
Transaction Amount: 11, 728.00 Dr.
On March 28, 2023, I initiated a transaction for Rs. 11, 728 with Rudra Motors. This transaction involved two authorization attempts, AuthId: 575937 and AuthId: 531988, both for the same amount. AuthId: 575937 was successfully authorized and credited to the merchant account, while AuthId: 531988 resulted in a failed transaction. Despite the failure, an amount of 11, 728.00 was deducted from my account.
To address this issue, I initiated a dispute on March 29, 2023, which was registered under the successful AuthId 575937 transaction with SR[protected]. However, upon receiving a statement from Rudra Motors related to this dispute, I discovered the error and promptly contacted ICICI customer care. I requested to reverse my dispute on the successful AuthId 575937 transaction with SR[protected] and raised another request on the failed AuthId: 531988 transaction with SR[protected]. An INTERIM CHARGEBACK credit for the failed transaction was received on April 1, 2023 (Reference: [protected]). Subsequently, the dispute was resolved, and I observed FINAL CHARGEBACK CREDIT (Reference: [protected]) and INTERIM CHARGEBACK DEBIT (Reference: [protected]) entries in my June 2023 statement.
To my surprise, the same transaction entry has reappeared in my current January 2024 statement. Upon contacting your customer care, I was advised to verify the matter with the merchant, Rudra Motors. After investigating with Rudra Motors, I learned that they received only the passed transaction amount with AuthId: 575937 on March 28, 2023. They have declined on claiming the failed transaction again on 18th January, as per information provided by ICICI customer care.
I urgently request your prompt assistance in resolving this matter. It appears there might be an oversight or an error in reprocessing the transaction on my current statement.
Last Service Request: SR[protected]
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They mentioned they have initiated a dispute for the below mentioned transaction through Service Request Number SR[protected].
[protected] RUDRA MOTORS, IN - DB 11728
The request would be processed within 7 weeks as defined by the rules of Visa.
Icici informed that temporary credit will be process within 2 working days.
But I didn't see temprory credit and my credit card statement also got generated, waiting for this resolution