ICICI Bank — Icici bank credit card transaction

Fraud transaction no [protected] amount 50796.50 to FCAP TECHNOLOGIES DATE 18/09/2023 by unknown caller [protected] & [protected] asking OTP for increase limit of credit card last for no 2001 amazon pay.
i registered complaint about this on ICICI credit card helpline no [protected] & generate SR no SR33269553 on date 21/09/2023 . interim case back given & taken on date 07/10/2023. they said transaction is not eligible for refund as it was authenticate at second level with OTP.
I m requesting my refund amount 50796.50 not done by me.
please help
thank u
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Dear hemantpatle, we are at your service. We have made a note of your SR number. Our official will get in touch with you at the earliest to help resolve your concern.
hemantpatle's [Complaint's author] reply, Oct 26, 2023
please help regarding SR33269553 complaint no.

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