[Resolved] ICICI Bank — icici bank

[Resolved] ICICI Bank — icici bank - ecsrtnchgs charges

S sjrshereef from Tiruchirappalli, Tamil Nadu

Hi, when checked my icici bank statement i could see multiple times they have debited amount from my account with - ecsrtnchgs charges. This has not being intimated to me regarding these charges yet. This is not an ethical act from a reputed bank like icici.. Now i am scared, i had to check my account every day for such to see whether my money is safe there or not. Most scary part there is no messages sent to mobile for such transactions. Please get this clarified. Thanks in advance. +1 photos Was this information helpful? No (0) Yes (0)
Jun 8, 2018 Complaint marked as Resolved Thanks a tone ICICI team to clarifying the details. ICICI Bank customer support has been notified about the posted complaint. Verified Support Jun 02, 2018 ICICI Bank Customer Care's response Dear Customer(sjrshereef), We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a54a6e) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Jun 04, 2018 Updated by sjrshereef HI ICICI Customer Service Team, No response yet from banks end. When can I expect a response. Jun 08, 2018 Updated by sjrshereef HI ICICI Team, Thanks for clarifying the details. Issue has been resolved. It is because of some failed automated transaction which I have enabled and I have forgot to keep the balance for those transaction which made these charges. Thanks again ICICI customer care team to clarifying this.
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sjrshereef

from Tiruchirappalli, Tamil Nadu

I have forwarded my request to [protected]@icicibank.com. Hope they could clarify on this.

sjrshereef's [Complaint's author] reply, Jun 7, 2018

Hi Team,

Any updates on my query.

Thanks
Sajeer

sjrshereef

from Tiruchirappalli, Tamil Nadu

Got a mail from the ICICI customer care regarding the deductions where made based on not keeping the minimal balance on my account. I dont have any clue when did my salary account being changed to a savings account. For the past three years my company is crediting salary to this account every last working day of the month. Please check this with your team when this happened.

I believe ICICI is providing zero balance account as the salary account.

I have replied to the mail from the ICICI customer care with the above details. What should I expect. Kindly help me on this.

Thanks
Sajeer Shereef