ICICI Bank — ICICI Bank - ecsrtnchgs060823_sr[protected] debit of inr 590

Was supposed to pay my emi to HDFC merchant on August 6th, 2023 but the auto-debit never happened. After waiting for long, got debited on august 9th, 2023 to the respective merchant account number. On august 10th, 2023 i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited with the transaction code as 'ecsrtnchgs060823_sr[protected]' on august 10th, 2023.

None of the customer care numbers are working and i am unable to report this issue