ICICI Bank — ICICI bank Expression debit card cancellation

shrivesh3007

from Pune, Maharashtra

Address:

Mumbai

ICICI Bank account holder since 2014. Holding expression card since 2014. Getting charged around 550 every year.
I want to cancel the expression debit card and get a normal debit card. I tried reaching the customer care since last 2 weeks but as soon as they hear for cancelling Expression card they keep call on hold and don't respond.

Maybe its the way how customers are treated or Expression card is the income generation source which they wont want to loose.

The support mailbox doesn't even care to respond for the incoming complaint request.

As the Customer care isn't responding there is no other option than registering a complaint to get it resolved.

I request you to immediately look into the issue and help me with the closure of the card and get a normal debit card.

Thank you!

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0xap8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Aug 10, 2020

Updated by shrivesh3007 Again today Rs 590 has bee debited with description "ECSRTNCHGS070820_SR[protected]". May i know what is the reason for this debit amount.

Is it like for cancelling also you guys are charging. Sent you a mail on "[protected]@icicibank.com" & "customer.[protected]@icicibank.com"
Please confirm if the mail ids are correct. If not please let me know the correct id.

Thanks!

Aug 10, 2020

Updated by shrivesh3007 The email address specified is an invalid address [protected]@icicibank.com. Please let me know the correct email address.