ICICI Bank — icici bank fake call for redeem points on credit card

Address:Bangalore, Karnataka

I got a call on 14th oct'17 (In true caller it showing icici credit card) that you have reward point in your credit card, we will redeem it into cash so no need to pay outstanding also that you have in your card. To do redeem she asked about cvv number as card number she has already & otp that she sent.
My question is how that kind of fraud people are getting all the information?? And another thing is in otp there is not mentioned any amount. I have lost rs. 7960. Who will be the responsible??
Now bank customer cares are saying we can't help you in this matter. Please guys be ware from such people. Don't believe them.

I really want my money back. Rs 7690 is not a small amount. Please give any suggestion if you have.
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Pratik Rami
[protected]
Ahmedabad, bopal.

On deposit of 40000 from non base branch Icici bank charges me 200+36 gst... They can not cut this charge on deposit... Everyone is not able to deposit from base branch every time...plz refund it as soon as possible...and change this chrge policy...

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