[Resolved]  ICICI Bank — ICICI bank forcing me use wrong card and deducted amount 5898 rs from account

Address:

PC- 4402,Street 203, Parvatiya colony-II, Near Raj Convent school

Dear Team,

There is some issue with your system and it's not my fault I applied for Expression Wave Debit Card online. I am attaching the screenshot for which I applied and it's showing me the same amount 499+GST for which I applied.so you cannot force me to use the wrong card Expression Saphiro and Which is still not received by me. I also contacted customer care a couple of times for this no one is ready to listen to the issue. Even though if someone applies something online he/she should the right to cancel it before delivery in that case also.
I received the calls a couple of times and the person calling me was not able to hear me and I am using the same number([protected]) you can try it again.

Now I am not expecting the same statement from your side you will not reverse the charges. Will be going to escalate the issue at a higher level if not resolved.

Response from Bank:-

We acknowledge the receipt of your complaint regarding ICICI Bank Saving Account XXXX0749.

We apologise the inconvenience caused.

We tried reaching you multiple times on XXXXXX8125. However, we could not reach you . Please provide us with your alternate contact number along with preferred time (Between 09:00 a.m. - 06:00 p.m.) of contact for quicker resolution.

We would like to inform you that you have raised the request for expression saphiro card through iMobile with Service Request Number SR[protected] on December 16, 2021 hence Rs. 5898.82 has been deducted from account. As charges has been debited correctly hence, we are unable to reverse charges.

Assuring our best services.