[Resolved]  ICICI Bank — icici bank got debited but funds not credited to pnb

I made an imps transfer from my icici bank account to pnb bank account. Amount got debited immediately however, same was not credited to the destination bank.
I made a call to icici customer care and they asked me to wait for 2 business days. They denied to cancel the transaction and raise a dispute as well.

Imps is an instant money transfer option and the reversal shouldn't take 2 business days.

My issue is still open and i don't know what to do. Icici claims that transaction shows "successful" at their however, amount is not getting reflected to pnb account.

It's now really frustrating for me to wait for 2 business days and if nothing happens call icici again to raise a dispute which will take another 7 business days.

Please help here!
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Jun 22, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 12, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (328974) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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