ICICI Bank — Icici Bank - ICICI Bank - Deduction of SMAB charges without informing about the change | |||
Hi, I am having a salary bank account in ICICI Ashram road branch from last one and half years and my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges thrice in last 3 months. 26/12/2013 SMAB Chgs-Nov13+Stax 43.26 393.26 16/01/2014 SMAB Chgs-Dec13+Stax 43.26 393.26 22/02/2014 SMAB Chgs-Jan14+Stax 43.26 393.26 I tried calling the Ashram road branch at[protected] / 4322. but there was no response. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi,
I am saket kumar having a salary bank account in ICICI noida branch from last three and half years and my account no.
is[protected]. My contact number is : [protected]. I was just checking my bank statement this was second time when my account has been debited by some SMAB CHGS. I don't have any mail informing about this MAB charges.No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system. as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. So i expect icici ppl will do smthing seriously about it.
I am saket kumar having a salary bank account in ICICI noida branch from last three and half years and my account no.
is[protected]. My contact number is : [protected]. I was just checking my bank statement this was second time when my account has been debited by some SMAB CHGS. I don't have any mail informing about this MAB charges.No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system. as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. So i expect icici ppl will do smthing seriously about it.
Sir/Madam,
I am having a salary account in ICICI Maraimalai Nagar branch for the last two years and my account no. is[protected] My contact number is : [protected] & When I was checked my bank statement and got shocked because my account has been debited by SMAB charge on 16/06/2015 : SMAB Chgs- May 15 +Stax 50.16 = Rs.456/- 16/06/2015 and I didn't receive any mail or phone communication about this and out of the blue my amount got debited. Now that I understand that ICICI bank has not informed me about this and hence the deduction from my account for the same is entirely wrong.
Request you to do the needful.
Thanks & Regards
Lazarus J
[protected]
I am having a salary account in ICICI Maraimalai Nagar branch for the last two years and my account no. is[protected] My contact number is : [protected] & When I was checked my bank statement and got shocked because my account has been debited by SMAB charge on 16/06/2015 : SMAB Chgs- May 15 +Stax 50.16 = Rs.456/- 16/06/2015 and I didn't receive any mail or phone communication about this and out of the blue my amount got debited. Now that I understand that ICICI bank has not informed me about this and hence the deduction from my account for the same is entirely wrong.
Request you to do the needful.
Thanks & Regards
Lazarus J
[protected]
Dear Customer (Laz),
We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.
Regards,
ICICI Bank Customer Service Team
We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.
Regards,
ICICI Bank Customer Service Team
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We have made a note of your contact details. Our official will get back to you soon to assist you.
Regards,
ICICI Bank Customer Service Team