[Resolved] ICICI Bank — ICICI Bank Imps amount transfer-timed out, money debited

Sreelakshmi9895

from Hyderabad, Telangana

Address:

Hyderabad

Hi,

I have made an IMPS of Rs.14, 500/- from ICICI bank to Bank Of India on 1.03.2021. Money has been debited from my ICICI bank account but has yet not been credited to Bank Of India.

The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

But I got a message that said

Dear Customer, IMPS Txn Ref [protected] for Rs.14, 500.00 is timed out at Beneficiary Bank on 01-Mar-2021 16:54:21. Txn status will be updated by Bene Bank in 3 working days.

Kindly do the needful

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Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dce2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team