[Resolved] ICICI Bank — ICICI Bank kyc verification pending for nps account

[Resolved] ICICI Bank — ICICI Bank kyc verification pending for nps account

S Soumen_Saha

I have applied for eNPS on 23rd of July, 2020 and selected ICICI Bank for bank verification, as I am a satisfied customer of ICICI Bank for past 17 years. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""". I went to ICICI Bank, but they are not sure about the verification process. I had raised ticket with CRA, but clearly mentioned that ICICI Bank has to approve/reject it. I had tried to reach customer care, but not able to reach him (probably due to Covid 19 effect). I had raised complint to ICICI Bank customer care, but they did not understand the question at all. They thought this is an application for Credit Card. My final option was to raise complaint here, hope ICICI Bank will take care of this this time. Was this information helpful? No (0) Yes (0)
Aug 6, 2020 Complaint marked as Resolved Raised the complaint yesterday and has been resolved today. Thanks a lot for the quick response. ICICI Bank customer support has been notified about the posted complaint. Verified Support Aug 06, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0wnma ) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team
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Soumen_Saha

PRAN has been activated now. Thanks a lot.

Girish_tulabandu's reply, Dec 21, 2021

Hi Soumen, could you tell me how did you resolve it? I'm facing the same issue. I've done esign as well but still kyc verification is pending from bank. Kindly ping at 8639500973