ICICI bank is deducting money from my account since Feb 2023 with the description 'ICICI Bank — nach ad rtn chrg'. I work for one of the big four company and with the current client that I work I should not be holding any funds or accounts with Prudential. Hence, I wanted to stop investing and sell out the holding. While I spoke to my so called RM Dhanashree at ICICI bank, she asked me to stop making the payment to the SIP/Mutual fund. However, she never informed me to go ahead and cancel the mandate from the ICICI bank. So far I have lost Rs. 4796.57 from my account. This is so insane and the RM never educated to be what next steps needs to be done on this issue. Also, while I spoke to the Phone banker one lady by name Sowmya asked be to cancel the NACH mandate from the net banking and said that my money will be refunded. Later while I tried the option it says there is no Mandate that is registered under my account, but the ICICI bank people are happily deducting money/ This real insane and so contradicting with the money that is getting deducting from my account. I nee your help and support in this matter please!
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