ICICI Bank — ICICI Bank nach_ad_rtn_chrg~bajajfin, its deducting from my account unauthorised

Team,

I have noticed that I am being charged below mention amount twice this month and I am not sure why.

NACH_AD_RTN_CHRG~Of Bnk BFLf~05MAR21~97b Dr. 590.00
NACH_AD_RTN_CHRG~Of Bnk BFLf~06MAR21~96e Dr. 590.00

I got in touch with Bajaj Finserve and was informed that they do not make any deductions other than the approved Loan EMI towards my ongoing loan and was advised to get in touch with ICICI bank.

I tried getting help from online ICICI customer service but there is no luck with them. Please explain as to why these deductions are happening without any prior notice to the customer. And I would like this to be stopped immediately.

Regards,
Vinay Shankar.
Email: [protected]@hotmail.com
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Mar 19, 2021
Updated by Vinayshankar56
I still have not heard back from the team and the amount has not been refunded either.
Mar 22, 2021
Updated by Vinayshankar56
No update on this yet. Bank has not reached me yet.
Apr 06, 2021
Updated by Vinayshankar56
Since the time this concern was raised until today I have not received any update on this complaint raised.
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