[Resolved] ICICI Bank — icici bank not enabling to get otp (debit card/online trxns) in email id
S
Srinivasan Kamalakkannan
from Chennai, Tamil Nadu
Address:
adambakkam branch, Chennai, Tamil Nadu, 600088
I'm a icici bank user for more than 5 years. I frequently travel abroad for a short time and then return. During these times, eventhough i have enabled international roaming, i still don't receive the otp's on time - transaction gets declined due to time out. I have so many times paid late fee for doing late emi payments. When i complain to the mobile operator on this, they ask me to contact the bank and it's a ping pong game. Seriously im frustrated that such a reputed bank in india not enabling a basic feature. Im also using axis, indian and sbi banks - where all have provided this feature. I visited my icici bank branch even yesterday and they are saying it;s fine even if i close the account. Damn..!!
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May 4, 2019
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2019
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. Our official will get in touch with you.
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