ICICI Bank — icici bank not providing efirc for the purpose code p0802

Address:

F-8 & 14, L S C, DDA MARKET, MAYUR VIHAR, POCKET-1, PHASE-1, DELHI. 110091

Hello,

Icici bank is not providing efirc for the foreign inward remittance for the purpose code of p0802. I have a current account in icici bank, i even have the i. E. Certificate. The trade desk team at icici bank mayur vihar branch, initially told me they are working to get the efirc from the intermediary bank that converted from eur to inr. After couple of days, when i asked about the progress on efirc, they asked me the purpose code and i said them the purpose code is p0802, the bank replied
"e-firc and brc is issued only in case of export of goods or in softex case."

The above is completely shows the incompetence of the team working in icici bank mayur vihar branch trade desk.

The gst portal asks for the e-firc/brc to claim the refund for the export of services. Without e-firc/brc i cannot claim this refund. Icici bank and their team is not helping me. Moreover for my current account, no rm was assigned for last 1 year, even when i was making transaction via that bank.
Recently they have assigned rm for my current account.

I am not happy with the icici bank support and instead of focusing on my business, i need to deal with the incompetent team of icici bank, in mayur vihar trade desk.