[Resolved]  ICICI Bank — ICICI Bank services and carelessness

Worst experience with ICICI Bank. Almost 25 days back I have opened my bank account in ICICI, they said that there is no limit on number of transactions per day and they also promised that they will send me the debit card and cheque book within 1week. It's been more than 25 days I haven't received my debit card and cheque book and there is no response from the bank.

Everytime I try to send money through UPI, the transaction is getting failed and if I rety it is saying that the number of payments allowed per day is exceeded. This is worst thing I have ever seen in any bank. Failed transactions due to banks issue are being counted as customers transactions and every transaction is getting failed.

I tried calling to customer care and their customer care representatives are most rude and reckless people. They don't know what to answer to my questions and they will suddenly cut the call.
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Nov 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Oct 04, 2021
Updated by Sairam95
No matter how many times I raised my complaint to ICICI Bank they never responded to my complaint. The saddest part is if we raise complaint they will not provide us any incident number also for following up further on that.

Icici customer care is the worst service I have ever seen. They are least bothered about the customer complaint, they are very careless and simply cut the call in middle. They don't have any customer complaint tracking system.
Icici is only concerned about looting customer money by suggesting him about investment plans.

It's been 20 days I have opened my icici bank account till now there is no debit card and cheque book handed over to me. If I try to do UPI transaction, it will get failed everytime. Worst bank and services I have ever saw.

Please don't prefer icici bank.
Verified Support
Oct 06, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (588072) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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