[Resolved] ICICI Bank — ICICI Bank - SMAB Chgs | |||
Hai, I am having bank account in ICICI Padiyanallur branch from May 2004 and My account number is[protected] I was just checking my bank statement and got the shock because my account has been debited by (19/11/2014 )MABChgs-Oct14+STax 393.26, (28/10/2014) MABChgs-Sep14+STax 301.13 I don't have any mail informing about this SMAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Almost 10 years i have used icici bank. Kindly do the needful. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Sir, I am having bank Zero Balance Salary account in 01/08/2009 ICICI Kanpur branch my account number is[protected] My contact number is: [protected]. Now I am living present in Mumbai. My account has been debited by SMAB charges many times (393.26 each time) this year 2014. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong. I contacted customer care & they suggested me to visit nearest branch & your money will be back in your account. So I had visited ICICI Branch (LBS Marg Mulund) where I got worst testament from Manager. She was in no mood to listen & said there is no option rather than to visit my home branch Kanpur. This is horrible for me. Request you to look in to this on priority & revert my money. As ICICI have no privileges to deduct my money without any intimation. Regard Brijesh Pandey
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Reply
Dear Ms. Durai,
We regret the inconvenience caused. We have made a note of your account number. Our official will get in touch with you.
We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We have made a note of your account number. Our official will get in touch with you.
We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
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