ICICI Bank — ICICI credit card Fraud support

Address:

Flat.No.102, Surbhi Apartment, Veerbhadra nagar, Baner, Baner

Hi Team,

On 15 Aug 2021, I received a message that 49000 & 2100 debit from Ashoka Sales in Faridabad using my credit card which was with me in Pune location Baner after getting a message of the debit amount I raised the complaint to customer care they blocked the card and I raised the cybercrime complaint after an hour of this in Pune.

Customer support asked to submit documents to the branch so I did on 17 Aug, because 15 and 16 were bank Off so 17 Aug morning 10 am I have submitted documents but from ICICI that requested got closed automatically and raised new request and no one inform me and that second request which was generated it got closed by saying you haven't provided documents so I again escalate with a new request and submitted document to branch again.

This kind of ICIC doing fraud support, which customers are facing I'm also planning to file FIR & Petition against ICICI bank for the same.

Without Giving OTP & PIN and card with me in Pune the transaction happens in Faridabad using my credit card this is so shocking for me.

I really, need your help to investigate this issue and give my 70k amount back please because I work so hard to earn money but this kind of thing is very bad.

Please check below ICICI SR numbers.

First Request 15 Aug (Which was closed without giving proper reason to me and second request they created and says we don't have the document but this request does already has documents.) SR[protected]

Currently New
SR[protected]

if any other documents are needed let me know.

Thanks
Nitesh