[Resolved]  ICICI Bank — icici credit card otp on registered mobile when outside india

Address:

Chennai, Tamil Nadu, 600097

I m a privilege custoner of icici for past 12 yrs. I m on a short trip to us now snd had to make a important abd urgent transaction on my credit card which apparantly isvprompting me for otp. My registeted mobile number is an indian number and doesnt have international roaming.
I have spent excrutiating amount of time on international call with icici customer care and this is what i finally understand:
If you are trying to make a transaction using icici credit card and donot have access to registered mobile for otp - you are doomed.
1. Customer care says they cant direct otp to my registered email instead of registered mobile
2. Custoner care cannot register my international number for otp
3. For credit cards, they cannot give otp by performing verification, they can do for debit cards only!
Dear icici bank, you are not helping your to long time and loyal customers in distress, to access their own accounts and funds. Extremely disappointed. I raised a complaint :
Sr[protected]
Not sure if its of any use though.