[Resolved] ICICI Bank — ICICI credit card shot mantra call

subo27

from Mumbai, Maharashtra

Address:

411057

Same case happened with me. One person called from mobile no [protected] on 21st Sep, 22nd Sep, I did not bother much and did not share any info of my ICICI credit card. Finally, on 26th Sept a person named Abhinav Bhattacharya called and told that since I am getting new credit card, reward points need to be transferred and hence asked me to share credit card details. I somehow shared and then said that share OTP which I would have received by message. And they convinced saying that this is not purchase since no amount is being reflected in the message and its only points transfer transaction. ANd I shared an OTP and then realised that transaction of 8, 300 has happened.

Pls do not entertain these type of calls.

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May 19, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Nov 05, 2016

Updated by subo27 1. I also wanted to share one more info that few days before this, I got call from ICICI credit card department to change to new upgraded credit card to which I said OK to upgrade. I am surprised that how come some third party came to know that I am changing my card and started discussion from the point that since I am changing my credit card...
2. Secondly, I also wanted to know from ICICI bank that while in all messages received for transaction, the amount is reflected and how come in this transaction amount was not reflecting and hence these people convinced me that this is not a financial transaction.
3. Now what can be done about this transaction of INR 8, 300?

Verified Support

Nov 06, 2016

ICICI Bank Customer Care's response Dear SIr,

We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details in case you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.

Regards,
ICICI Bank Customer Service Team

Nov 07, 2016

Updated by subo27 I also wanted to know response on my point no 1 and point no 2 as queried in my above complaint.

Nov 21, 2016

Updated by subo27 I have still not got the response on point no 1 & point no 2 mentioned in my earlier message.

I am surprised that it takes two weeks to give me clarity on these.
I need a response on this.

Dec 12, 2016

Updated by subo27 Dear ICICI Bank Credit card team, I have still not got the response on my query. Responding to this, should not take that much time. I need clarity on point no 2 & 3.