ICICI Bank — Icici credit card surcharges even in hp petrol outlets

Address:	Bangalore, Karnataka, 560043
Website:	www.icicibank.com

Dear sir,

This is a complaint on the surcharge waiver being offered by icici on coral cards.

I have a salary account and in course of time i was offered a coral credit card. I have been selectively using this card only in hp petrol station. In spite of this cautious approach, i found out that i was being charged with the surcharge fees continuously for 3 months. I want to get this charged reversed at the earliest..

Sir i would like to bring to your notice on the vulnerability to a customer. I had a call with the customer and they told me that i need to make sure that card is swiped on icici merchant services swipe machines

What else the customer need to make sure?? Even after making sure that the card is swiped at hp outlets, they want the customer to go inside office counter need to verify the pos machine and check if those machine is of that of icici. Is this not the responsibility of the icici - hp?? Should they want the customer to go and confirm on their desk and see if they are using the correct machine or not.

Sir please consider this complaint on behalf of a multitude who face this issue..

Let me paste the transactions from the same hp outlet..

I have been constantly getting reversal of surcharges till dec '15-see below


Old transactions with the same hp outlet for which the reversal has happened
[protected][protected][protected][protected][protected]-------
28/11/2015 74766515332547578900305 sri venkatadhri servic bangalore in 26 514.25
30/11/2015 rev of hpcl surcharge rev 12.50 cr
30/11/2015 service tax reversal 1.81 cr

But the past few transactions you can see clearly that there has been no reversal of the amount from the same hp petrol bunk
[protected][protected][protected][protected][protected]-------

1.) 30/01/2016 74056636031001136138658 sri venkatadri service bangalore in 3 161.45

2.)16/03/2016 74056636076001220308015 sri venkatadri service 514.31 dr

I am providing the phone number for presenting my case and to get a reversal of surcharges and ale so to bring a clarity on the t&c so that such things will not repeat to vulnerable customer whose voice cannot be heard.

3.) i too had a recent transaction at the same hp petrol bunk on -08/04/2016 [rs200] and 10/04/2016[rs500] for which i do not have the recent statements.

I am providing the phone number for presenting my case and to get a reversal of surcharges and also to bring a clarity on the t&c so that such things will not repeat to vulnerable customer whose voice cannot be heard.

Rgds
Sam