ICICI Bank — icici demat account fraud

Address:

641006

Once I received a bill saying that charges taken for your Demat acoount. I was just confused, because
I don’t know what is demat account at all. So it was nearly 1000 rs taken as harge where I don’t know what it is.

So I decided to stop this demat account, so I just reached the nearest branch. First that
Lady Representative looked in to the details of my account and said she can not do anything. Ok if I asked why it cannot be deactivated, she said blah blah things, but did not tell anything useful, may be because we are a normal customer with 3000rs as account balance are not considered as humans in our country.
Following are hectic steps I followed,
1. No use of reaching branch(close your branches if they cannot do these activities)
2. Called CUSTOMER CARE, got the details that we have to deactivate the trading account(seriously, what is this account, I don’t have any idea)
3. So CUSTOMER CARE executive took request to close the trading account
4. After 1 week got the confirmation that, trading account is closed
5. After the 3 and 4 steps, take demat account closing form from net and fill it
6. Reach branch for personal verification
7. Send it to Mumbai ICI Demat service
Now I have sent it to Mumbai and waiting, but I am pretty sure that these #### will reject it and they will not close the account. Better than cheating a customer, you guys can go for begging

Note: Dear ICICI don’t come here and tell We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com. Our official will get back to you and assist
We are fed up of hearing this….nonsense
We common people in india are cheated always, but there is no law to help the common people