[Resolved] ICICI Bank — icici fast tag

kh.himanshu31

from Mumbai, Maharashtra

Address:

122002

I was charged twice for the toll

My fast tag was charged for rs. 60 but the barrier was not removed. So, i have to move to the next lane and pay cash again to cross the toll.

First of all i receive text message after 10-15 minutes after the toll has crossed, so the user doesn't know that he/she has been charged or not. Please look into the issue.

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Mar 24, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Feb 16, 2018

Updated by kh.himanshu31 Message takes 10-15 minutes after the amount has been deducted from the fast tag account.

I have to pay twice for the toll as i didn't knew the amount has been deducted or not.

Verified Support

Feb 16, 2018

ICICI Bank Customer Care's response Dear Customer, (kh.himanshu31)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s3kd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team