[Resolved] ICICI Bank — icici fastag not delivered and no help from helpline

shantyaustin

from Delhi, Delhi

Address:

Indiranagar 2nd Stage, 560038

I have registered for a new icici fastag on 4 th of dec. I received the fastag account number and tag account number. I have not yet received tag till now. I tried all my way to reach to customer care. I am an icici bank customer, the back customer care told they are not resposible for fastag and need to contact fastag helpline. I called and waited in queue fro 45 min call connected and then hung up. No way for escalation.
I need to travel with with family on 21st. Please find a resolution for this. I am like knocking on all the dead ends.

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Dec 20, 2019

Complaint marked as Resolved

Hi, ICICI bank thanks for the fast solution for this problem. Even though they hav not replied i got the fastag delivered today and night i can travel peacefully. The next day the ICICI customer care got notified about the complaint they assigned tag serial number and 18th they dispatched tha tag. through Bluedart it got delivered today. Thanks a lot again. Regards, Shanty

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03irk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team