[Resolved]  ICICI Bank — ICICI Fastag Scam

I have ordered ICICI Fastag for two of my commercial vehicles on 9th December, 2021 on their website. I was allowed to select the model and I made payment of Rs.499.12/- for each tag making a total of Rs.998.24/-.

When I did not receive the tag even after 15 days I called customer care and they said that we can't order fastag for commercial vehicles online and that they will close the account and refund the amount within 15 working days. It has been 8 months now and I have called them consistently and every customer care executive gives vague replies and asks me to wait for another 15 days.

There is no escalation line mentioned anywhere, customer care executive don't give us details on escalation, they say they will have their seniors give me a callback, but no one calls back.

My customer IDs are 16801855 and 16801659
Original Complaint no : CMP[protected]