ICICI Bank Complaints & Reviews

My name is Manoj Kumar.I'm a TCS employee and when I joined the company 5 years back I was given ICICI food card which got expired on 06/22 .

I would need a new card but the problem is that I don't have my old email id and phone number active to apply which I gave during the card issue time .I am also unable to reach helpdesk and unable to login to portal (showing card invalid status), can you assist me.

Every month during salary credit 2000 rs is automatically being deducted for food card and currently the card should have around 14000 rupees so plese help.

ICICI bank sent me the credit card saying that it's a life time free card and no charges what so ever is applicable. Immediately after few days i received a notice that around Rs. 2500 is due on my card. Upon this on 10/04/2022 i registered a complaint with bank asking for cancelling the credit account and reversing the amount. I got a reply from bank on 06/04/2022 that the service request for the cancellation has been processed and the joining fees shall also be reversed in 4 working days. Post this i have sent multiple mails but still no action being taken and every month i get a due amount statement with penalty.

Request to look inti the matter and do the needful

I have no idea why ICICI has charged me with 590rs, and they have debited the amount with informing on mail or WhatsApp. If want to check the details of deduction, there are no information available about it. I do not have any merchant account either for electronic payments. The amount was deducted with code "ECSRTNCHGS100123_SR[protected]" on[protected].

I have attached a screenshot from my I-mobile app regarding deduction of amount.

None of the customer care numbers are working and I am unable to report this issue.

Sub: Loan Account Agreement in the name of Sri Balaji Metals & Minerals Pvt. Ltd. LQCAL[protected], LQCAL[protected], LQRKA[protected], LQCAL[protected], LQCAL[protected], LVKBA[protected], LQRKA[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQRKA[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected], LQCAL[protected].

For your information, M/s Sri Balaji Metals & Minerals Pvt Ltd had availed the loan from ICICI Bank Ltd and the entire amount of the same had been paid and bank has issued “No Dues Certificate” pertaining to the said loan agreements. The NOC’s issued by the bank are enclosed herewith and marked as Annexure A1-A26.

While going through the CIBIL report, we found that credit report pertaining to the said loan accounts have not been properly reported by your bank showing as “Doubtful”. The CIBIL pages of the same is enclosed herewith and marked as Annexure B1-B10. The report has not been updated since 30th May, 2012.

Please treat this letter as very urgent and expedite the issue. If you have any queries and/or assistance required, please feel free to contact Mr. Tapas Majumdar - Mob [protected].

Seller back out from the deal hence i had visited bank and informed agent to cancel the loan dated 28th sept as the action was not taken i had visited again bank on 30th sept and informed the branch manger to cancel the loan. On oct 1 st i had emailed to the bank marking the bank agent and branch manager in the loop about the cancellation. Even after several reminders there was no action and i had pay all the interest. Now the mail reply has come from agent that loan is closed but is still reflecting open in the mobile banking app. I have very bad experience with icici now even after several months the amount charged to me has not refunded to me neither the loan is closed. I really dont understand why the customer has pay for it for something icic emp negligence.

I paid my credit card bill for the month of Dec' 22 amounting to Rs.3222 through my HDFC a/c Via Gpay UPI on 23.12.22 But shockingly ICICI Bank says that the amount is not received and they have added late fees charges along with carrying forward the previous balance amount. Please find attached the Gpay invoice, my HDFC account statement for the period Dec' 22- Jan' 22, ICICI credit card statement for the month of Dec' 22 and Jan' 23.

Additional Information :
Name of the account holder: Sheetal Gupta (myself)
HDFC savings a/c through which the amount got debited: [protected]
Gpay UPI ID: [protected]@gmail.com
ICICI savings a/c linked with my Amazon pay credit card:[protected]
Amazon pay credit card number against which payment was done: xxxx xxxx xxxx 6004

I have raised complaints regarding this matter with HDFC Bank and Google pay. But they are unable to find the traces of this payment and they have urged me to investigate with ICICI bank now. Kindly initiate this matter on a priority level. In any case, I will not pay Dec' 22 bill once again and ICICI bank will have to reverse back the amount of the previous balance plus late fees charges. Looking forward for a prompt solution here.

Dear sir,
with all due respect I want to tell you that My cibil score shows wrong details of auto personal loan of Rs. 5 lakhs, which is not taken by me. I have never opened bank account in ICICI bank.
Wrong Loan no is LAABD[protected].
will you please remove verifying the further details on an urgent basis?

I recently received a ICICI Corp Gift card from my friend. I tried to use it at a merchant and the card declined. I tried calling the Customer Care for help but it hung up on me several times. Any immediate help will be appreciated. Very Disappointed with ICICI Customer Service.

Yesterday I added 400/- through icicidirect app via gpay. Transactions was successful and received confirmation message from my bank.
But it is not added in my ICICI direct account. I called customer care ( which is not toll free ) number of icicidirect and they confirmed the acceptance of amount and told me that it would be reflected in 4 hours. Today i checked the account but it is still not credited.
I added the to run a good deal of stock purchase and due to this cheating i lost a good deal as well as my money.
Please look into this matter and take strong action.

I had called icici customer care for some credit card requests and connect to an agent for it. I called from my bank account registered phone number. The ivr system immediately recognized me and started blabbing me about my account balance and other details.

While connecting my call to customer representative, the system first asked me for my 12 digit card no. And later on asked for my pin; which i totally am not comfortable to share and did not either. So the system did not connect to the representative.

On icici website, it is clearly mentioned, never ever share you pin anywhere. Then how come telephone ivr ask me my pin? This was not there earlier. Asking for pin is totally unethical in my opinion; if not illegal. I know they will say it is totally safe, it goes to some machine and no human interaction; still asking for pin is not justifiable. They can spell out my bank balance just by recognizing my registered no. But not connect to agent without asking for atm pin.

Im waiting for my refund from "clear Trip" the amount has been initiated by Travel agent clear Trip but Icici but has not credited in my account. This is getting ridiculous. ARN[protected] plz help @[protected]@gmail.com

ICICI has deducted 590 rupees twice a day (i.e. 1180 rupees) from my ICICI savings account.

Reference:
ECSRTNCHG01_100123_SR[protected]
ECSRTNCHG02_100123_SR[protected]

ICICI has been deducted 590 twice a day from my ICICI account.

Ref message:
ECSRTNCHG01_100123_SR[protected]
ECSRTNCHG02_100123_SR[protected]

Dear Team
I was alloted a total of 9 ICICI Vimal Vatsalya Bonds on[protected] with a redemption date[protected]
PFA one of the 9 bond certificates
There has been no communication with regards to the redemption payment against the said bond
Kindly look into the matter asap and guide us with the process to get the redemption value of the bonds

Thanks and Regards
Raghav
Email id: [protected]@gmail.com

Today I noticed that my bank account has 79 rupees only but when I checked it 2 days before the incident it had 600+ rupees in my bank account. When I checked the transaction history it showed that 563 rupees has been deducted from my account on 16/1/23 without any information and when I checked the details it showed MABchgs-Dec22+GST.
So, please solve this query and give the deducted money back to my bank account as soon as possible

I have ICICI Limited Money Multiplier Bond-0399-MMB-TWO which was supposed to be redeemed on 28-Apr-2017 and have not received Redemption proceeds for the same or any communication in this regard from the ICICI. Please let me know proceedure for getting Redemption proceed on my mail.

My money deducted without my permission 825rs. That's my college fees. Im not a trader and still im not using my demat account. They automatically take money from me for sip . I don't know how. Im called customer care executive and tell don't take anymore amount. They said ok. But no other changes happened. I want the amount refund 🙏. Please help me please. Can i get the refund... Waiting for reply.

To,
Dear Sir/Madam

Whomsoever it may concern.

I had two Children Growth Bond of ICICI LIMITED for my Daughter, whose Bondholder numbers are[protected]&[protected] of dated 27.11.2001, whose Redemption date was 12.11.2022.
For the redemption of same i have approached nearest icici bank branch, But didn't get any help from there Stating it's beyond their preview. For the same i visited ICICI Direct branch in indore, they also said that they are helpless in this matter.This bond was not brought out of sky, suddenly no one from ICICI know how to redeemed it by updating changes.Feels like harrasment.As my daughter is 18 + now, She has her own PAN number, and there is minor change in spelling of the name.
So kindly let me know how to proceed further and where to contact for the redemption of this bonds.

Kindly do the needful as soon as possible.early response is highly appreciated.
Thanks
R.S.Saluja
[protected]

Hi prafulla dhakate here. 826.00 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL FEB-22. and this is being deducted since March-2019. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark -
DMC/IN[protected] DP CHGS TILL FEB-22
DMC/IN[protected] DP CHGS TILL FEB-21
DMC/IN[protected] DP CHGS TILL FEB-20
DMC/IN[protected] DP CHGS TILL FEB-19

We people are here because of trust towards . But this is totally an unacceptable behaviour from ICICI. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Here was a deduction from my ICICI account associated with my ICICI Direct with transaction remarks saying 'EBA/NSE N 2023508/[protected]' and the amount is 50.06 and 'EBA/NSE N 2023008/[protected]' and the amount is 279.16 which is not that high but I should be informed and I was never informed if that is a hue brokerage cost that I am paying.

I seek an immediate response for such a big deduction of payment from my account and a refund post a correction as I wasn't aware of such high hidden charges that are to be levied by ICICI Direct.

This is an extremely poor customer experience that I am facing and would keep all my friends informed regarding such hidden charges for the one who are thinking of investing in Indian stocks and MF!!