[Resolved]  ICICI Bank — ICICI Fraud Debit Card transaction

Address:	Gurgaon, Haryana, 122016
Website:	ICICI

On 16 september 2016 my ICICI bank account was debited with total of INR 100, 000 in a total of 9 transactions by atm cash withdrawl. This happened when i was at my home around 6.47 in the morning. The most surprising fact was that i didn't lose my debit card and my card was with me right when all these transactions were happening.I immediately called the customer care and filed the complaint and blocked the debit card. They asked me to wait for next 14 days but according to RBI guidelines in case of fraud bank should revert back in 3 days otherwise they have to pay the full amount to user within 1 week.
It is hard for me to understand that ICICI bank claims that the cards are secured and embedded with a chip, how is possible for someone to clone or make a duplicate copy of my card and if not a clone how did these transactions happen.

According to ICICI customer care 2 transaction of Rs 20, 000 each happened from ICICI atm machine from Rewa city, Madhya Pradesh and other 6 transactions of 10, 000 each happened from other atm from same city Rewa, Madhya Pradesh. The fact is at that time i was at my home, Zirakpur and card was with me only.
My bank complain number is SR[protected]
It is my salary account so if anyone in compnay

i would request the bank to take strict action and address my grievance.
I would ask for a complete refund of my money as soon as possible.

Kindly reach to me at my mob : [protected]/[protected]
Thank you