ICICI Bank — ICICI Home finance//Home loan processing amount refund

harishupadhya

Dec 13, 2021

Address:

LB Nagar Branch

I applied for Home loan in ICICI home finance Hyderabad LB nagar branch, my loan application no LHDSK[protected]//[protected].
In October i requested for cancellation post payment of Processing fee of 40k. I followed up with various person Arun(Branch sales) Abhillash mamidala & Sarita(Credit team) and Nodal & Service Head team escalation contacts team for refund and cancellation .
Initial stage it has been said it will take max1-2 weeks to get refund its been 1.5 month but no proper response from Branch nor the Nodal escalation team even after many chaser mails.

Every time they ask me to drop a fresh mail asking for cancellation to many peoples.

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (806750) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 23, 2021

Updated by harishupadhya To which Email id and i have already sent many chaser emails to NODAL and Service head escalation team who are the last most Escalation contact. Can you ask them to reach out to me . I have provided all requested information on mail and msg

Jan 23, 2022

Updated by harishupadhya I didn't got the refund yet from your official team even after mentioning UID or anything.