[Resolved]  ICICI Bank — ICICI Home Loan Sales Executive Blunder

Address:Mysore, Karnataka, 570008

Hi,

This is completely disgusting, I am a customer of ICICI family from the year 2004, today I got cheated by ICICI Loan Department.

I applied for ICICI home Loan with the known sales executive person by submitting my preliminary documents (All documents except property documents).

Initially Sales executive told me that he cannot process the loan until I submit complete Property documents & hence asked me to sign a Blank cheque in favor of “ICICI BANK LOAN”. He updated me that Loan processing fee would be 4000 odd but he was not sure exactly how much, hence asked me to provide signed blank cheque. By relaying my past relationship with ICICI I gave him signed blank cheque in favor of “ICICI BANK LOAN”.

As a weird surprise, the executive has presented that Cheque without my notice with a processing fee of Rs 8, 855/- on 12th Dec 2016, Cheque No- 298792.

Loan Application Number- [protected]
My ICICI SB Account Number[protected]
Cheque No- 298792

Initially he informed me that he’ll present the cheque with processing fee of around Rs 4000/- only when I submit complete property documents. Still I haven’t submitted complete property documents to ICICI as there are some issue with property registration in Mysore.

Looks like sales executives are giving wrong information & misleading the customers to meet their targets.

Hence, I request you to revert back the deducted processing fee of Rs 8, 855/. I don’t want to continue further with ICICI.

Regards
Lohith
[protected]
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Jan 21, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2016
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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