ICICI Bank — Icici merchant services Fiserv pos

In around december icici fiserv merchant executive name chaitanya came to my shop and requested me to get his icici pos machine, i told him i already have paytm pos machine and my plan for paytm machine will expire after 6 months but he told me icici pos had not a single charge he told me pos had no rental charge, no one time charge, no activation charge i told him i didnt want that machine for that time but he told me this is limited period scheme so please get the machine and you can use that as per your priorities and he too told me if you dont want to operate this machine till paytm pos plan will expire then dont use it . Use after the paytm plan is expired .After i take the icici pos in span of 45 days they debited 42000 rs from my account thats very huge amount for me im small shopkeeper and i cant afford 42000 to loose.. after seeing statment of my bank account i called customer care of icici merchant services they told me u had charged just because you dont operate pos for 45 days so money is debited and they also told me there is renewal charge of 7500 rs and 3500 installments charges and all..Even i dont swipe not a single time machine and i didnt operate the machine not a single time still there is debit of 42000 in my bank . Now customer care told me only 20000 will credit your account and remaining 22000 is non refundable charges ..I called that executive who came to my shop he is threating me that your money are lost and all ad lying all the time and now didnt recive the calls ..
Pls give my money back to me i didnt use pos and had not a single card swipe on my pos..
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a082te) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jul 17, 2022
Updated by Nitin8776
Still no reply from icici bank
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