I run a small business, Fiserv Merchant executive called me and explained about the swiping machine it looked good as they explained that it 1 time charge of RS.3500+ RS.590 GST which brings the total to RS.4190 for 1 year and rest would be credit card and debit card charges applicable on all transactions.
It looked good, hence they arranged a POS Terminal. In the first 2 transactions the amount RS.4100 was deducted as a 1 year 1 time charge and later on they started deducting unnecessary amount stating that unnecessary VAS (Value Added Services) which were never requested by me.
First instance RS.7000 + RS.590 (GST) deducted.
I called the customer care and the executives on call do not respond properly and are very rude to customers, they say they've raised a ticket and backend team will call to resolve the issue.
The backend team member calls and they say that the amount was deducted incorrectly due to Amazon QR Subscription and the amount will be credited back.
Not even a single re was credited.
Second Instance RS.3500 + RS.396 (GST) deducted again, upon calling the customer care they say RS.1199 has been deducted for Sim Card Services which are non refundable and RS. 2000 deducted for Paper Subscription, which was never informed and neither my consent was asked.
Same issue again called the customer care executive said call back will be arranged and backend team will call back. No call received still and my amount is stuck.
This is like we're running the business only to pay to Fiserv IMS Services. The customer care is very bad and doesn't respond they hang the call even if the customer is talking.
This should be looked into immediately, they are planning to loot the customers by unnecessary charges without their consent and lying with people while providing the POS Terminal that, there's only 1 time charge of RS.3500 + RS.590 GST and later charging unnecessarily with unwanted VAS.
This isn't accepted with such a huge organisation.
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