[Resolved]  ICICI Bank — Icici merchant services swipe devices tid 62877891 and tid 62877892 complaint

Address:	Panvel
Website:	icicibank.com

HI,

This application is regarding ICICI merchant for Swipe machines having pathetic customer service MID 73119307 with ticket id [Ticket#[protected]] raised on 29.09.22 and [Ticket#[protected]] raised on 11.09.22

This is regarding the Two TID's
62877891
62877892

62877892 TID was replaced on 12.09.2022 after various mails and calls. Now the problem is same day we found that its battery is not working (because on charger its working and on battery its not once we pull off the charger from the pulg) and we intimated next day at toll free number but till date battery is not being changed

Also for TID 62877891 we mailed for surrender of machine on 11.09.22 but till date no collection of device had been done. (screenshot attached)

Have made various calls and mails, but all in vain. One or two times ICICI person call came that they will come and do the same but no one turns up.

We are facing irreparable loss more than 50000 rs in from days the said faulty services due to lost sales, as we cannot swipe properly due to faulty devices ad no one is coming to repair one machine and no one is coming to replace other machine despite various calls and reminders

So we request to look into this matter and do the needful

Regards

Solero Corporation
[protected]