ICICI Bank — ICICI Mine Account Opening Problem

Have created an ICICI MINE Savings Account 4 Days ago but still I don't get my account number and all the details of my account. After Filling all the necessary details I have deposited a sum of 12000 Rs as it was necessary proceed further with the application. After that it told me to do my Video KYC but without verifying my Video KYC, a new message appeared which was saying that "Your account details have been captured. Bank will get back to you in 4 days with the account number." But it's been 4 days I didn't received any SMS or CALL from the Bank neither got any MAIL. I tried to report this issue to their customer care service but they don't allow me to get connected to any customer care executives without account number. I haven't got my account number yet and that's the main issue I'm facing. Bank lied to me that I will receive my account details within 4 days. So I tried to every possible things for me, I mailed them and explained my issue, I visited their nearest Bank Branch and they told me that the MINE account is opened online and no help will be provided offline to you. I had experienced the worst time with this Bank while creating an Zero Balance Mine Savings Account online, their staff lied to me because they don't know what to do. My request is that please solve my problem and open my MINE savings account without giving me any kind of harassments. I can't even retry because when I try to create the same account again or if I try to track my application it says "There is an existing Account in our records with the Permanent Account Number (PAN) entered by you. If you are holding an existing account with us, please login to internet banking or iMobile else contact customer care". But the funny thing is that I can't do any of the mentioned things because they won't allow me to do. Thank you so much, I hope I get a solution very soon.

My Location - Tughlakabad Extension, New Delhi
My Name - DINO BAGHEL
My Registered Number - [protected]
My Unregistered Number(Not used while creating my Bank Account) - [protected]
My Registered Email - [protected]@gmail.com
My Application Number - [protected
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Apr 07, 2022
Updated by Dino Baghel
It's Been 72 hours, where is your offical . Is he out there in Mars that's why he is unable to reach out to me ?? If there is no response from your end this time then I have to coercively file a complaint in RBI against your bank.
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Comments

During the process of mine savings account opening online they take initially funding of 25000-/ but I have done my initial fundings of twenty- five thousand but I didn't receive my account details or any further information regarding my mine account opening status I m really concern because 25000 rupees is big chunk of money 💸 for me and I m students and now am nervous and anxious and lot of anxiety please help me please god

Thadugula Nithish's reply, Jun 29, 2022
Same problem bro
bro, i am facing the same problem, did you get the amount back yet?
Thadugula Nithish's reply, Jun 29, 2022
Hey do you get money back

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