ICICI Bank — Ignorance by branch manager and field officer

Address:	Katihar, Bihar, 854105
Website:	9643096840

Dear Sir,
My complain is that, i want to submiting my kcc loan lastly 2month but problem is that Branch Manager doesn't take it seriously. He always say that tommorow will, 2days after will come, 6days after will come, monday will come.
this behaviour of icici branch manager is untorable. who is responsible for this undeciplined kind of behaviour?