ICICI Bank — Illegal transaction from my account (sr[protected]

Address:	530012
Website:	ICICI BANK

[protected]@yahoo.com
On 24/05/2016 the phone call came from icici bank call center in my home and on my cell xx regarding some transaction happen in your account.
How it is possible, with out confirmation of the account holder and confirmed with icici bank person on 24/05/2016,
That transaction not done by me and also request to reverse the same.
And on same day icici bank registered complaint no. Sr[protected], and sr[protected] due date given to me was 06/06/2016. On call on 25/05/2016 icici bank telling.
How it is possible, as the bank is confirming the party on 24/05/2016 as the payment gone to some other else from my account with out confirmation on 24/05/2016 as per my account statement.
And furhter i am also not getting any mails from the icici bank that 
O, sir please take necessary action to recover rs.265000/- from icici bank from above tranction you can see how icici bank is playing with me.
Sir, i once again request you to take legal action on the above matter and punish the culprit who had taken advantage and misused my account.