ICICI Bank — Improper Late Fee charged

Address:

Hyderabad, Andhra Pradesh

This complaint is related to the ICICI Bank credit card late fee for the payment made for the March Month card bill. First off all there is no credit card statement sent via any of the below source. 1. No Email Statement (stopped suddenly) 2. Mail/Courier Statement 3. Not Even SMS related to monthly payment or due date 4. Not even ICICI Bank website has the facility to know the monthly due and date (It was there early, but removed in recent months, now if you don't have ICICI bank account, you cannot see the credit card statement online) Is it all to get the customers in this kind of late payment trap, that this bank is doing in recent months. I made the payment for my credit card XXXX XXXX XXXX 0008 on Apr 3rd 2015, via ICICI bank website, via netbanking for the amount of 2383.00, without knowing the due date. Usually it is around 5th or 6th of every month. Below is the proof for my payment By clicking 'Track your Service Request', You can also check the status of your request. Transaction Status Success Transaction Reference Number CHDF[protected] Transaction Date [protected]:50:46 ICICI Bank Credit Card No. XXXX XXXX XXXX 0008 Payment Amount (Rs.) 2383.00 Later i saw in my April Month a late fee of Rs 500 + service charges. I raised customer care complaints online and again via email, the response is "We regret to provide reversal of financial charges in the credit card account". Till now there is no complaint on my credit rating with this card, not even single late payment. This is the first time, this kind of late fee is charged. FYI I am maintaining this card from last June 2006. I am ready to close this close this credit card, by paying the current outstanding amount without the Late fee amount Rs 500 + service tax. In future I don't want to waste my time in this kind of late fee fraud played by this Bank to ruin customer money. Please help to resolve this issue Thanks, Muthu Krishnan