ICICI Bank — imps deposited to wrong of icici branch

Address:thane & gorai branch, Mumbai City, Maharashtra

On 18th november 2019 i have wrongly deposited imps of rs.25, 000/- to a/c no.[protected] instead of a/c no.[protected]. Eventhough i my bank raised chargeback immediately, yet i have received the money bank. I have approached icici bank gorai branch to lodge compliant on 19th november, counter staff & asst manager are refused to accept the comapliants. I also send email through my bank to customer care and imps department on 19th november 2019. Still no money. Infact imps department replied saying they will entertain any mail. Are these people are responsible people. I want to know what steps they have taken to return moeny which lying in one of suspense a/c. Bank has no business to appropriate wrong amount to different a/c.

Kindly take up the issue. I will also write ncpi for creating blunder of making 35 days window period of settling wrong imps. Here iciic bank is missuing window period with wrong intentions.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03748) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dec 12, 2019
Updated by cdscliff
I went to complain your branch in gorai they did not bother to take my complaint. My bank has sent mail to your customer care on 19th November 2019 and as per their instructions impsquery mailid. Your impsquery replied back saying they do not entertain any mails?. In such bank What kind of service anybody can expect!. My question is why did not processed charge back till now. What they are waiting for?. Window period. I already put complain to npci for misusing window period deliberately to take action against people responsible for deliberatel delay in returning the funds.
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Dec 18, 2019
Updated by cdscliff
still to get money my back. do I dharna in front of icici bank to get justice from icici bank
Dec 24, 2019
Updated by cdscliff
Kindly let me know where should I sit for dharna Head office ?
Jan 06, 2020
Updated by cdscliff
I believe ICICI bank staff are not interest in solving my problem. I will approach ombudsman & I will ensure concerned staff penalised for withholding my money
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